Adobe Genuine Software Service - High CPU usage

[pw9988]

I have a large number of systems with Adobe Acrobat DC installed on them and there are two Adobe services:

Adobe Genuine Software Service (v 7.3.0.157)

Adobe Genuine Software Integrity Service (v 7.3.0.157)

That are running between 12% - 29% CPU usage for each of these services. This is eating up at least 20% of the CPU on these systems at it's lowest.

Any ideas on how to correct this?  Is it safe to disable these services all together and just end the problem?

Thank you

[Andyrez91]

I thought my issue was isolated but looks like it is happening to others.  My Adobe Genuine Software Service (32 bit) is also taking up CPU usage, it is constantly between 20 and 25%.  Already tried to remove it, repaired it, sfc /scannow, but no luck.  Appreciate any input here from Adobe support.  thanks.

[pw9988 · Accepted solution]

I spoke with support about this and they had me reboot the PC and the processes dropped down to 0% usage then.  That stopped the spike but of course a reboot is not a fix.  I ended up stopping and disabling the two services.  So far no problems and I don't have to tell users to reboot.

[ls_rbls]

Hi,

Thank you for sharing that solution.

Would you mind briefly describing how to stop and disable those two services?

[30200049622481484nc7v]

Hi, 

I have tried reboot but there is no respite to the high CPU usage. Can Adobe team please get back as to how these services can be lowered in priority/disabled and the check be performed seldomly and not eat up all CPU. 

System log attached:

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 21.7.20099.454979
Creation Date: 2021/10/05
Creation Time: 14:14:54
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 21.7.20099.454979
Creation Date: 2021/10/05
Creation Time: 14:14:44
Locale: English (India)
Monitor:
Name: Intel(R) UHD Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.18363
Page File Space: 40046464 KB
Processor: Intel64 Family 6 Model 166 Stepping 0 GenuineIntel ~1608 Mhz

Thanks,

Rakesh