Adobe not recognizing subscription

[default26k7rzy21mso]

Every time I log in it appears I am in trial mode.  I have been paying for a subscription for months with no problem.  I tried to restore purchase and I get the following error.  I tried to subscribe again and I get another message saying I already have a subscription.  See picture.  Please help. 

 

 

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described, everytime you login it appears you are in trial mode.

I have checked the Adobe account linked with the email you are using on this community and unable to track any paid subscription. Please logout of the application, check for any missing updates and try updating the application, reboot the device and re-login to the application with the correct Adobe ID/email used for subscription and see if that works.

Regards

Amal

[default26k7rzy21mso]

How is it possible I have no subscription? See below.

[default26k7rzy21mso]

I have been using this for many months.  I have changed my password 3 times with the correct email.  How did Adobe know the email address to change the password?

[jackr45175321]

Then why is Adobe drafting my account every month, including October 2022?

[kglad]

@jackr45175321, you're posting to an old thread.

the typical problem for users of adobe subscription is after install of a program, they see a trial instead of their subscription.  if that's the problem you're having go here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that's not the problem you're having or that doesn't help with getting your subscription working, what exact problem having?