Adobe not recognizing subscription

New Here ,
Mar 23, 2021 Mar 23, 2021

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Every time I log in it appears I am in trial mode.  I have been paying for a subscription for months with no problem.  I tried to restore purchase and I get the following error.  I tried to subscribe again and I get another message saying I already have a subscription.  See picture.  Please help. 

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Install update and subscribe to Acrobat

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, everytime you login it appears you are in trial mode.

 

I have checked the Adobe account linked with the email you are using on this community and unable to track any paid subscription. Please logout of the application, check for any missing updates and try updating the application, reboot the device and re-login to the application with the correct Adobe ID/email used for subscription and see if that works.

 

Regards

Amal

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New Here ,
Mar 28, 2021 Mar 28, 2021

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How is it possible I have no subscription? See below.

A1DAA0B8-4356-4242-8487-5E8C5D5B6D98.jpeg

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New Here ,
Mar 28, 2021 Mar 28, 2021

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I have been using this for many months.  I have changed my password 3 times with the correct email.  How did Adobe know the email address to change the password?

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