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Adobe Not Working

New Here ,
Mar 30, 2021 Mar 30, 2021

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When I open Adobe it will ask for username and password. Once I fill that out it will close automatically. Then when I open it again it repeats. How do I stop the special kind of stupid? 

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Crash or freeze , JavaScript , Standards and accessibility

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Community Expert ,
Mar 30, 2021 Mar 30, 2021

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When you say that you open Adobe, do you mean that you're trying to open a PDF file using Adobe Acrobat Pro DC? Adobe Reader DC?  a web browser?

 

What exactly is the PDF program that your using to open and view PDFs with?

 

That said, are you trying to sign in with your AdobeID and Adobe Acrobat shutsdown?

 

If yes, and assuming that you have a paid and active subscription of Adobe Acrobat Pro DC, have you installed the Acrobat software in more than one computer device? Did you signed out out of that other computer first before you try to sign in with the same AdobeID in a different computer device?

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Community Expert ,
Mar 30, 2021 Mar 30, 2021

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Can you post a screenshot of the prompt?

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