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Adobe pro showing "no internet connection" even when there is!!

New Here ,
Sep 24, 2020

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I have been using the Adobe sign functionality in Adobe pro DC without issue while remote working (using VPN). However today I started to get "No Internet Connection" message when I try to send the pdf for signing. I can send the document via the web browser but not the desktop app. I have tried all the solutions in 'How to resolve connection errors' help page on the Adobe site including:

Test connection to Adobe activation servers - yes i have a connection

Reset hosts files - n/a no adobe files in the hosts file

Make sure you can access secure sites - yes I can

Check GlobalSign Root CA Certificate - done and allowed

 

Nothing helped.

 

Any other solutions or anyone else having similar problems.

 

 

 
 

 

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General troubleshooting, Security digital signatures and esignatures

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Adobe pro showing "no internet connection" even when there is!!

New Here ,
Sep 24, 2020

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I have been using the Adobe sign functionality in Adobe pro DC without issue while remote working (using VPN). However today I started to get "No Internet Connection" message when I try to send the pdf for signing. I can send the document via the web browser but not the desktop app. I have tried all the solutions in 'How to resolve connection errors' help page on the Adobe site including:

Test connection to Adobe activation servers - yes i have a connection

Reset hosts files - n/a no adobe files in the hosts file

Make sure you can access secure sites - yes I can

Check GlobalSign Root CA Certificate - done and allowed

 

Nothing helped.

 

Any other solutions or anyone else having similar problems.

 

 

 
 

 

TOPICS
General troubleshooting, Security digital signatures and esignatures

Views

62

Likes

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Sep 24, 2020 0
Adobe Community Professional ,
Sep 24, 2020

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In which operating system is this happening?

 

Did a recent update took place with your OS?

 

 

 

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Sep 24, 2020 0
New Here ,
Sep 24, 2020

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Windows 10 pro. Not recently updated

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Sep 24, 2020 0
New Here ,
Sep 24, 2020

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Just checked it today and everything appears to be working as it should!!!

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Sep 24, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Sep 25, 2020

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Great!

 

Just curious... Did you performed an update of Windows 10 or it just started working normally on its own?

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Sep 25, 2020 0