ADOBE PRO X PORTFOLIOS CREATED WILL NOT OPEN files ANYMORE IN 2021

New Here ,
Mar 19, 2021 Mar 19, 2021

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Any recommendations on how to fix or is it because when opening the files are missing and the screen is black?

 

Is this because Adobe Flash Player is no longer working?

 

thanks

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Adobe Community Professional , Mar 19, 2021 Mar 19, 2021
Hi @NJTAX, You mean ACROBAT?  Please update to the latest Acrobat version which no longer has flash dependencies. FREE Acrobat Reader -- view, comment, print & sign PDF. https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html Paid Acrobat Pro DC -- the complete solution for creating and saving PDF. https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html Older PDF documents should open, however flash-based content will not work because Flash Player is EOL. https://www.adobe.com/products/flashplayer/end-of-life.html...

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Hi @NJTAX,

You mean ACROBAT?  Please update to the latest Acrobat version which no longer has flash dependencies.

 

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

Older PDF documents should open, however flash-based content will not work because Flash Player is EOL.

https://www.adobe.com/products/flashplayer/end-of-life.html

 

[Moving from Flash Player to Acrobat Pro.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Thank you for the quick response and answers.  While waiting I talked to a client who said he has Acrobat Reader DC so I downloaded it and it opened the Adobe Acrobat Pro Portfolio files that I created in the past.

 

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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Glad you got it sorted 🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 19, 2021 Mar 19, 2021

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I know that Adobe Acrobat Pro is no longer supported but what I liked about it was a one-time payment and can be stored with the pdf files on the desktop and not the cloud which we do not want to use the cloud.

 

Are there any Adobe Acrobat Pro products that are not cloud based ?

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Adobe Community Professional ,
Mar 19, 2021 Mar 19, 2021

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quote

... and can be stored with the pdf files on the desktop and not the cloud...

==========

@NJTAX,

Despite the name, Creative Cloud desktop apps are NOT cloud based.  They install on your computer the same always.  PDF files are stored wherever you tell Acrobat to store them -- primary HD, externals, cloud drives, etc...   The only thing that changed is the payment & distribution model.  And Acrobat is automatically updated as soon as a new version is available.  No more waiting 18 months for the next release cycle.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Most Valuable Participant ,
Mar 19, 2021 Mar 19, 2021

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Yes, that's the reason.

 

You can convert your Flash-based Portfolios to non-Flash based files using this (paid-for) tool I've created:

https://www.try67.com/tool/convert-portfolio-pdf-to-normal-pdf

 

Or you can open them using the latest version of Acrobat DC (or 2020) and then extract the attached files from them and create a new Portfolio.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Thank you for the quick response and answers. 

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Most Valuable Participant ,
Mar 19, 2021 Mar 19, 2021

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[I moved my reply to this thread, as the other is a duplicate]

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