Adobe Reader Crashes when using Sign and Fill

Report · Jan 17, 2019

Adobe Reader on my machine is crashing when I try to use sign and fill, when I do so it freezes Reader and then crashes with no windows error box popping up. I have cleaned out the application, deleted its program files location, cleared the registry but still the most recent version of adobe crashes when I use this feature. Below is my event viewer log but, so far I have yet to find a solution.

Faulting application name: AcroRd32.exe, version: 19.10.20069.49826, time stamp: 0x5c1a86ce

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc000041d

Fault offset: 0x002ec2f3

Faulting process id: 0x24ac

Faulting application start time: 0x01d4aead3abe8bb8

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 1db6aec1-0162-48f9-8420-a80f9c665732

Faulting package full name:

Faulting package-relative application ID:

Report · Jan 17, 2019

I've been back and forth for weeks on this same issue and found many other posts that others are having the same problem.
Customer "service" has been more than useless in that they suggest the same things in all the threads that doesn't work at all.
It looks like it's crashing when it tries to autopopulate or "suggest" some field history.

For example, if you type "akhdakjlfhad" (mash the keyboard) it'll type no problem. But once you type a word, it tries to load suggestions and crashes. I've had their "help" take over my comp, watched them "reset, reinstall, update" despite me saying and doing that myself and have managed to find a temporary solution myself.

Go to your https://cloud.acrobat.com/ account via the web. Click on your icon on the top right, click settings and then uncheck "suggest words and phrases". Then close acrobat and it works for me now.

I say "temporary" because now I don't have the helpful option of quickly filling fields I use often. Frustrating to spend so much time on it and have to figure it out myself when they're paying people to spend literally hours and tell me it works fine until I explain and show them they're wrong... nice to know my monthly subscription is going to good use...

Report · May 10, 2019

Hi Russelld,

Sorry for the delay in response.

The issue has been resolved with the April release.

Please make sure that you have updated the application to the latest version.

For more details on updates, please refer this help link Release Notes | Adobe Acrobat, Reader

Let us know if you still experience any issue.

Regards,

Meenakshi

Report · Sep 27, 2021

No this is not fixed. I am having this problem now over and over again.