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Adobe Reader DC 20.012.20041 and 20.012.20043 crash AcroForm.api

New Here ,
Sep 11, 2020

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Hello,

 

since the rollout of Adobe Reader DC Update 20.012.20041 and even with optional Update 20.012.20043, the Reader crash when opening certain PDFs with forms.

 

Windows Eventlog:

Application Error 1000

Path of faulty Modul: ... C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api

 

 

TOPICS
Crash or freeze, PDF forms

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Adobe Reader DC 20.012.20041 and 20.012.20043 crash AcroForm.api

New Here ,
Sep 11, 2020

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Hello,

 

since the rollout of Adobe Reader DC Update 20.012.20041 and even with optional Update 20.012.20043, the Reader crash when opening certain PDFs with forms.

 

Windows Eventlog:

Application Error 1000

Path of faulty Modul: ... C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api

 

 

TOPICS
Crash or freeze, PDF forms

Views

37

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 11, 2020 0
Amal. LATEST
Adobe Employee ,
Sep 14, 2020

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Hi Nikom,

 

We are sorry for the trouble. As described, the application is crashing when opening some PDFs with forms.

 

Would you mind sharing the PDF form with us so that we can check it at our end for testing. Please upload the file to the Document Cloud https://documentcloud.adobe.com/link/home/, generate the link and share it with us.

 

Also, please try to turn off the protected mode for testing purposes (Windows Only) and see if that makes any difference. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enhance protected mode at startup' , turn off the protected mode and uncheck the enhanced security > Click OK and reboot the application and check.

 

If the PDF file is stored on a shared network/drive, please download the file locally to your computer and then try to open it and see if that makes any difference.

 

As you have the latest version 20.12.20043 installed, please try to repair the installation (Windows Only) and see if that works for you. Go to Help > Repair Installation.

 

Let us know how it goes

 

Regards

Amal

 

 

 

 

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