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Adobe Send & Track encountered a problem with one of your attachments. Acrobat Pro 2017

New Here ,
Aug 26, 2020

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I have a user that gets this error when she tries to use the send and track feature within outlook.  I engaged chat support and got nowhere.  The person told me to ask the forum.  I attached the screen shot of the error.

I have reinstalled Acrobat Pro 2017 and the problem reoccurs.  

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Adobe Send & Track encountered a problem with one of your attachments. Acrobat Pro 2017

New Here ,
Aug 26, 2020

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I have a user that gets this error when she tries to use the send and track feature within outlook.  I engaged chat support and got nowhere.  The person told me to ask the forum.  I attached the screen shot of the error.

I have reinstalled Acrobat Pro 2017 and the problem reoccurs.  

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Aug 26, 2020 0
Adobe Employee ,
Aug 31, 2020

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Hey Markm,

 

Looking at the description given above, I believe you are referring to the MS Outlook Send & Track feature as described in this help article:  https://helpx.adobe.com/acrobat/using/adobe-send-for-outlook.html 

 

Is this error appears only when attaching a specific file or any file size which is 100 MB or larger than that? 

It could be a possibility that file size has been exceeded and that causes the trouble. Try with a different file which is smaller in size.

 

Thanks,

Akanchha 

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Aug 31, 2020 0