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Adobe Sign form - currency formatting is gone

New Here ,
Nov 06, 2020

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I have created a PDF form that has several fields formatted as US currency. It works great no issues. The form has been converted to an Adobe Sign form within Adobe DC because I have multiple users who will be utilizing the form.  When the form is prefilled, the currency fields work correctly; however, once signatures are requested and is returned signed the formatting is gone – “$” and “commas” are removed.  How do I fix this so the formatting stays?

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Adobe Sign form - currency formatting is gone

New Here ,
Nov 06, 2020

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I have created a PDF form that has several fields formatted as US currency. It works great no issues. The form has been converted to an Adobe Sign form within Adobe DC because I have multiple users who will be utilizing the form.  When the form is prefilled, the currency fields work correctly; however, once signatures are requested and is returned signed the formatting is gone – “$” and “commas” are removed.  How do I fix this so the formatting stays?

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Nov 06, 2020 0
Adobe Community Professional ,
Nov 06, 2020

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Are you using any JavaScripting in the original PDF?

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Nov 06, 2020 0
New Here ,
Nov 09, 2020

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Several fields are setup to be currency but only one field has a calculation formula. I setup the calculation in the textbox properties while it was an Acrobat Form. .

 

Capture.JPG

 

 

 

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Nov 09, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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Can you confirm with one of your signers in which program did they opened this document?

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Adobe Sign uses following field properties:

Bild1.jpg

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Nov 13, 2020 0
New Here ,
Nov 13, 2020

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The form is first prefilled in a Adobe DC through Adobe Teams license. Once the form is  prefilled the form is sent to the signer for signature. When the signer receives the email from Adobe (your signature is requested email), they click on the link enclosed in the email and it directs them to the form (Adobe sign).They do not open a program to sign as it is signed through Adobe Sign cloud or web.

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Nov 13, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Yes you're correct , but they still have to open the form with a program. If the signer doesn't have Adobe Acrobat Pro DC nor Adobe Reader, they won't be able to open the document without a PDF viewer.

 

I was inquiring to see if they're using another third-party PDF viewer or editor, or a web browser in this case. I wanted to rule out is due to using a web browser that doesn't respect  the security mechanisms set in place by Adobe Sign.

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Nov 13, 2020 0
New Here ,
Nov 16, 2020

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We all use Adobe DC or Adobe Reader.

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Nov 16, 2020 0
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Adobe Community Professional ,
Nov 16, 2020

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Hi Alecia,

 

I am curious about which plan is your organization currently using. If this is an individual plan , maybe there are features that are not available. That is just a guess.

 

However, as Bernd Alheit indicated, I think that you need to configure those calculated fields in Adobe Sign to be sure that the formatting will stay.

 

In any case,  If you're unsure which plan is your organization subscribed to, I would suggest to contact Adobe Sign customer support directly to also have them take a look at the issue.

 

Use these links: 

 

https://acrobat.adobe.com/us/en/sign/contact.html

 

https://helpx.adobe.com/sign/kb/how-to-contact-support-adobe-sign.html

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Once again I am surprised that using a digital signature can change the appearance of the document at the time of signing.
It's utter nonsense, as if the developers of AdobeSign don't know how to properly flatten the contents of a PDF.

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Nov 13, 2020 0