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Adobe Sign = Grey screen when attempting to add signatures

New Here ,
Sep 07, 2020

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My Acrobat DC has just updated but I cant now use the Adobe sign function - when I get past the intended signatory section (ie email addresses) — The screen goes grey and I cant edit anymore… frudtrated is an understatement. HELP!

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Comment review and collaborate PDF, Create PDFs, Edit and convert PDFs, General troubleshooting, PDF forms, Security digital signatures and esignatures

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Adobe Sign = Grey screen when attempting to add signatures

New Here ,
Sep 07, 2020

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My Acrobat DC has just updated but I cant now use the Adobe sign function - when I get past the intended signatory section (ie email addresses) — The screen goes grey and I cant edit anymore… frudtrated is an understatement. HELP!

Topics

Comment review and collaborate PDF, Create PDFs, Edit and convert PDFs, General troubleshooting, PDF forms, Security digital signatures and esignatures

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45

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Adobe Community Professional ,
Sep 07, 2020

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Is this happening even if you repair the Acrobat installation?

 

 

 

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New Here ,
Sep 07, 2020

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can I ask how I would do this?

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Adobe Community Professional ,
Sep 07, 2020

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With Acrobat opened, click on Help--->>> "Repair Installation".

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Adobe Employee ,
Sep 07, 2020

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Hi Dang,

 

Hope you are doing good.

Have you managed to get the Adobe Sign screen back? If not, then you may Sign In on Document Cloud web https://documentcloud.adobe.com/link/home/  use "Request Signature" feature from Sign menu. 

 

If it works, then your Adobe Sign account is up-and running fine. We need to figure out what went wrong with desktop application. 

  • Restart your system
  • Open Acrobat>Sign Out of app and Sign In back. {Upper right corner there's a profile icon}
  • If repair didn't work, we probably need to uninstall using cleaner tool the application and reinstall. 

 

Let us know how it goes.

 

Thanks,

Akanchha 

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New Here ,
Sep 07, 2020

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Hi Akanchha,

 

using the sign on cloud works fine. However, i then tried signing out and back in within the app itself - used a new pdf as a sign off example and still the same grey screen. i have attached what i see...Screenshot 2020-09-07 at 23.05.11.png

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Adobe Community Professional ,
Sep 08, 2020

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Did you repaired the installation as suggested?

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