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Adobe standard 2020 serial refused - Cannot detect product on the computer

New Here ,
Sep 21, 2020

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Hi, 

 

we install adobe standard 2020 with the web installer and provide our serial. However, when it's time to activate, adobe setup does not detect any product on the computer. 

 

We are then stuck on a "select a valid product" window, offering 3 adobe 2017 products. None of them activate with this serial (tried with an old 2017 standard setup). 

 

Any suggestion?

 

Thanks and regards, 

 

Brad

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

You have an upgrade license. So, just give the serial of the older version you are upgrading from - be sure you keep both serials as you will need both to reinstall. 

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Acrobat, Licensing, Troubleshooting

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Adobe standard 2020 serial refused - Cannot detect product on the computer

New Here ,
Sep 21, 2020

Copy link to clipboard

Copied

Hi, 

 

we install adobe standard 2020 with the web installer and provide our serial. However, when it's time to activate, adobe setup does not detect any product on the computer. 

 

We are then stuck on a "select a valid product" window, offering 3 adobe 2017 products. None of them activate with this serial (tried with an old 2017 standard setup). 

 

Any suggestion?

 

Thanks and regards, 

 

Brad

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

You have an upgrade license. So, just give the serial of the older version you are upgrading from - be sure you keep both serials as you will need both to reinstall. 

TOPICS
Acrobat, Licensing, Troubleshooting

Views

40

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 21, 2020 0
Most Valuable Participant ,
Sep 21, 2020

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You have an upgrade license. So, just give the serial of the older version you are upgrading from - be sure you keep both serials as you will need both to reinstall. 

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