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Adobe with ScanSnap ix500

New Here ,
Feb 25, 2020

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I received Adobe with my Fujitsu ScanSnap ix500. I have had to completely reset my PC and now I do not have the program on my PC. I have just moved and cannot find my documentation that came with my scanner. The download must be tied to my Adobe account somehow, but I can't figure out how to redownload the software that I got with the scanner? Please help.

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Account management, Activation, Installation

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Adobe with ScanSnap ix500

New Here ,
Feb 25, 2020

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I received Adobe with my Fujitsu ScanSnap ix500. I have had to completely reset my PC and now I do not have the program on my PC. I have just moved and cannot find my documentation that came with my scanner. The download must be tied to my Adobe account somehow, but I can't figure out how to redownload the software that I got with the scanner? Please help.

TOPICS
Account management, Activation, Installation

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205

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Feb 25, 2020 0
Most Valuable Participant ,
Feb 25, 2020

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you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

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Feb 25, 2020 1
New Here ,
Mar 08, 2020

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Found my documentation and also found that I had downloaded and saved the installation software to a backup drive, everything is good now. Thanks for the input.

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Mar 08, 2020 0
Most Valuable Participant ,
Feb 25, 2020

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The Scansnap used to include a CD with Acrobat in it. Special Fujitsu package, not replaceable by either Fujitsu or Adobe. Don’t know how it works today but you probably need to contact Fujitsu. 

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Feb 25, 2020 1
New Here ,
Aug 21, 2020

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When Adobe updated, it removed the ScanSnap driver. Can not recover connection. Tried removing and reloading ScanSnap but no luck. 

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Aug 21, 2020 0