I received Adobe with my Fujitsu ScanSnap ix500. I have had to completely reset my PC and now I do not have the program on my PC. I have just moved and cannot find my documentation that came with my scanner. The download must be tied to my Adobe account somehow, but I can't figure out how to redownload the software that I got with the scanner? Please help.
you may download ONLY if you bought direct from Adobe via download -Log-in to your account and click this link https://account.adobe.com/products --click Order history on the left and then the link to your order that will show on the right --and finally click the link "Downloads and serial numbers" that will appear --as always, write the serial number in a text file AND copy that text file and the ---download file(s) to an external drive (or two) to be sure you have what you need -if you did not buy direct from Adobe via download you must find your original install --if you have an Education or volume license you MUST use your original media --the link for an Education or volume license download is not available at all -if you bought a disc and don't have a drive you will need to buy an external USB drive -if you bought a download from a 3rd party vendor you will need to contact that vendor
Found my documentation and also found that I had downloaded and saved the installation software to a backup drive, everything is good now. Thanks for the input.
The Scansnap used to include a CD with Acrobat in it. Special Fujitsu package, not replaceable by either Fujitsu or Adobe. Don’t know how it works today but you probably need to contact Fujitsu.
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