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Adobe won't recognize my subscription

New Here ,
Jan 23, 2019

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I keep receiving a message stating that my free trial is expired and I need to purchase AcrobatPro in order to edit PDFs.  I purchased the upgrade and Adobe doesn't recognize the purchase.

Hi Kyler,

We see that you have an active subscription of Acrobat DC registered under your account. If you are still being redirected to the buy now page then there must be two scenario-

  1. If you have used Acrobat DC's 7-days free trial, then you may "Sign Out" from the application. Open Acrobat>Sign Out and "Sign In" again to sync your subscription. Download Pro or Standard versions of Acrobat DC | Non-subscription
  2. As TestScreenName said, make sure you have the Acrobat DC installed  . If you have Adobe Acrobat Reader DC installed which is a free application then you wont be able to use Edit toll in it. And you will be directed to buy now or trial expired page. So uninstall Adobe Acrobat Reader DC.

Let us know if it causes any further trouble.

Regards,

Akanchha

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Edit and convert PDFs

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Adobe won't recognize my subscription

New Here ,
Jan 23, 2019

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I keep receiving a message stating that my free trial is expired and I need to purchase AcrobatPro in order to edit PDFs.  I purchased the upgrade and Adobe doesn't recognize the purchase.

Hi Kyler,

We see that you have an active subscription of Acrobat DC registered under your account. If you are still being redirected to the buy now page then there must be two scenario-

  1. If you have used Acrobat DC's 7-days free trial, then you may "Sign Out" from the application. Open Acrobat>Sign Out and "Sign In" again to sync your subscription. Download Pro or Standard versions of Acrobat DC | Non-subscription
  2. As TestScreenName said, make sure you have the Acrobat DC installed  . If you have Adobe Acrobat Reader DC installed which is a free application then you wont be able to use Edit toll in it. And you will be directed to buy now or trial expired page. So uninstall Adobe Acrobat Reader DC.

Let us know if it causes any further trouble.

Regards,

Akanchha

TOPICS
Edit and convert PDFs

Views

991

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Jan 23, 2019 0
Most Valuable Participant ,
Jan 24, 2019

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If you paid for Acrobat Pro, did you ALSO download it, and install it, and uninstall the Acrobat Reader you don't need any more?

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Jan 24, 2019 1
Adobe Employee ,
Jan 29, 2019

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Hi Kyler,

We see that you have an active subscription of Acrobat DC registered under your account. If you are still being redirected to the buy now page then there must be two scenario-

  1. If you have used Acrobat DC's 7-days free trial, then you may "Sign Out" from the application. Open Acrobat>Sign Out and "Sign In" again to sync your subscription. Download Pro or Standard versions of Acrobat DC | Non-subscription
  2. As TestScreenName said, make sure you have the Acrobat DC installed  . If you have Adobe Acrobat Reader DC installed which is a free application then you wont be able to use Edit toll in it. And you will be directed to buy now or trial expired page. So uninstall Adobe Acrobat Reader DC.

Let us know if it causes any further trouble.

Regards,

Akanchha

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Jan 29, 2019 1
New Here ,
May 13, 2020

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Neither of these options work for us.  The user in our company currently with the issue never even had adobe reader installed, they only had acrobat pro.  Some how their license got removed from our company account, so i added them back and had them sign out and back in.  That did not work, so we uninstalled the program and reinstalled it.  Still doesnt work.  How do we fix this?

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May 13, 2020 0
New Here ,
Sep 03, 2020

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Hi! I'm having this same issue and need to edit some files ASAP. My company also updated the license but Adobe isn't recognizing that when I open the Acrobat DC Pro desktop application. The same subscription message keeps coming up.

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Sep 03, 2020 0
New Here ,
Nov 08, 2020

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Hi,

got a similar problem with Acrobat Pro DC (current version). Even though I've got a running subscription, the message that my membership is expired won't disappear and the editing functions stay disabled. Signing out and in didn't work for my case. Neither did restarting the application, the whole system or fully reinstalling the program solve the issue.

 

Would be really great to find a solution for this problem soon.

Thanks in advance.

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Nov 08, 2020 0