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Adobe XI Pro Download

New Here ,
Sep 01, 2020

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Hi,

 

I am just switching to an upgraded PC and I have Acrobat XI Pro.  I have the licence details and the purchase information.  I need to download this version to be able to use, it is no longer available from Adobe.  I have spoken to their helpline who have suggested I have to come on here and ask for a download link?? I do not understand this and have told them so!  I bought the program from them and they should provide a download link.

 

I have been online to them for 30 minutes now, and getting nowhere, so posting here to see if anyone can help?!

 

Thank you.

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Install update and subscribe to Acrobat

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Adobe XI Pro Download

New Here ,
Sep 01, 2020

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Hi,

 

I am just switching to an upgraded PC and I have Acrobat XI Pro.  I have the licence details and the purchase information.  I need to download this version to be able to use, it is no longer available from Adobe.  I have spoken to their helpline who have suggested I have to come on here and ask for a download link?? I do not understand this and have told them so!  I bought the program from them and they should provide a download link.

 

I have been online to them for 30 minutes now, and getting nowhere, so posting here to see if anyone can help?!

 

Thank you.

TOPICS
Install update and subscribe to Acrobat

Views

55

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Sep 01, 2020 0
Most Valuable Participant ,
Sep 01, 2020

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We can't help you and they should not have sent you here. Adobe stopped making older installers available, although some people reported being able to access them via the CC app. It's worth a try, I guess. But if that doesn't work and you didn't save a copy of the installer (which you should always do!) and didn't purchase it as a digital download, then you're out of luck, I'm afraid.

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Sep 01, 2020 0
New Here ,
Sep 01, 2020

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I'm having the same problem.  I just contacted them and they kept on pushing me to this forum.  I only need a link to download, what's so difficult providing a link.  I gave them the worst feedback in the survey that they emailed me.  Where's the customer support for money that we have paid for the licence?

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Sep 01, 2020 0
Most Valuable Participant ,
Sep 02, 2020

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I completely agree, it shouldn't be this difficult, but it is... And we can't help.

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Sep 02, 2020 0
New Here ,
Sep 03, 2020

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I have sent you a DM

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Sep 03, 2020 0
New Here ,
Sep 02, 2020

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They gave me a link which had every update for every Acrobat version known to man, so they should be able to provide a link to the actual installer.  It is crazy! 

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Sep 02, 2020 0
Most Valuable Participant ,
Sep 02, 2020

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You need to use either the original disks or your original download, which you were responsible for keeping safe. They should have told you this, rather than avoiding a difficult conversation by sending you to us.

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Sep 02, 2020 0