Highlighted

AdobeCollabSync.exe preventing deletion of empty folders

Community Beginner ,
Oct 18, 2019

Copy link to clipboard

Copied

I am sooo frusterated with this problem. I have folders that can't be deleted without first going into task manager (each and eevery time) searching for, and disabling Adobe Collaborative Synce. AdobeCollabSync.exe is keeping folders open for some reason, even if they are completely empty.I'm attaching a screenshot for reference. Any help would be soooo appreciated. I have been having this problem for almost a year now!

Views

181

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

AdobeCollabSync.exe preventing deletion of empty folders

Community Beginner ,
Oct 18, 2019

Copy link to clipboard

Copied

I am sooo frusterated with this problem. I have folders that can't be deleted without first going into task manager (each and eevery time) searching for, and disabling Adobe Collaborative Synce. AdobeCollabSync.exe is keeping folders open for some reason, even if they are completely empty.I'm attaching a screenshot for reference. Any help would be soooo appreciated. I have been having this problem for almost a year now!

Views

182

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 18, 2019 1
Participant ,
May 15, 2020

Copy link to clipboard

Copied

Unfortunately, AdobeCollabSync.exe is one of Adobe's worst bits of junkware. At work, we use software that regenerates PDFs frequently. However, on the second attempt at generation, the program says it cannot access the folder. This is despite the fact the PDF file was closed in Acrobat DC, and even Acrobat DC itself has been closed! A quick check in Windows Resource Monitor shows that AdobeCollabSync still has a handle on the file or folder [in the CPU tab, search for your file/folder name in the Associated Handles "Search Handles" box]. Killing the AdobeCollabSync process in Windows Task Manager instantly allows our program to rewrite its PDF files again. The semi-permanent solution is simple:
1) Kill the AdobeCollabSync processs in the Details pane of Windows Task Manager.
2) Go to C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\ and rename AdobeCollabSync.exe to AdobeCollabSync-JUNK.exe. 
3) Click the Windows Start button, type Startup, and select Startup Apps. Turn off AdobeCollabSync.
Note that if Acrobat DC receives an update, it will reinstate a new copy of AdobeCollabSync.exe, so you'll need to go back to that folder and rename it to ...JUNK.exe again.
We have had no ill effects from killling this ridiculous program, so we can now happily generate our PDFs without Adobe Acrobat's historically poor file handling interfering with our work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 15, 2020 2
Community Beginner ,
Oct 26, 2020

Copy link to clipboard

Copied

I've also observed this proc. in locations one would not expect it to be and locking files irrelevant to Adobe file types. I would be great if they would provide some sort of configuration options like setting a root path that is would only look at.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2020 0