Highlighted

All my highlights were lost after relaunching the app

New Here ,
Jun 07, 2020

Copy link to clipboard

Copied

Hi - I lost all my highlights/comments after relaunching the application on my desktop. I explcitly saved them to ensure highlights wouldn't get lost but that clearly did not help.

 

1) why is this happening? What can i do to prevent this going forward?

2) is there anyway i can retrieve lost content? 

Topics

Edit and convert PDFs

Views

88

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

All my highlights were lost after relaunching the app

New Here ,
Jun 07, 2020

Copy link to clipboard

Copied

Hi - I lost all my highlights/comments after relaunching the application on my desktop. I explcitly saved them to ensure highlights wouldn't get lost but that clearly did not help.

 

1) why is this happening? What can i do to prevent this going forward?

2) is there anyway i can retrieve lost content? 

Topics

Edit and convert PDFs

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
gary_sc LATEST
Adobe Community Professional ,
Jun 07, 2020

Copy link to clipboard

Copied

Hi Mariam,

 

About the only thing that pops into mind is that you saved a copy that is different from the copy you opened. 

 

For example: if you received the original document in an email, opened it, and saved it to your computer. Did the work on that and when reopening the document you again opened the one you got in the email, which is "pre-comment." 

 

I'm not saying that this IS what happened, but it's the kind of scenario that could give that result.

 

Anything popup in your thoughts in this line?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
One Stop Solution for Acrobat
Edit a PDF