All of the text disappeared when I tried to save a pdf document. The highlights remained.

New Here ,
Apr 11, 2021 Apr 11, 2021

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I am using someone else's text from another forum but I am experiencing the same issue with Adobe Acrobat Pro DC, Version 2021.001.20142:

 

This is the issue at hand: "I saved a PDF (text) that I had been editing with highlights. When the PDF was saved all of the text disappeared, leaving blank white pages with my markups. This has happened multiple times. I would like to [...] recover the text of the PDF while maintaining the highlights [...]."

 

 

TOPICS
Edit and convert PDFs, General troubleshooting, How to

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Adobe Employee ,
Apr 11, 2021 Apr 11, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described the text from the PDF disappeared when you try to save it after highlighting.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

If the PDF file is stored on a shared network/drive please download and save it to your computer first and check if that helps.

 

Also, please make sure you have the latest version 21.01.20145 installed Go to Help > Check for Updates and reboot the computer once.

 

Adobe Acrobat/Reader DC automatically saves the document changes to the temporary file if you have the save settings enabled. Go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Documents > Under Save settings Select 'Save document changes to temporary file after every X minute' 

 

Hope this information will help

 

Regards

Amal

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New Here ,
Apr 12, 2021 Apr 12, 2021

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Dear Amal,

 

thank you for your response.

This has happened to me throughout the year. It is not every pdf document but definitely a few. They are all saved on my hard drive. It happens randomly. I have got the latest version and it automatically saves temporary documents every 5 minutes. 

 

I have been creating comment summaries (text pages on the left are blank showing highlights, the comments on the right remain) to not lose all my work but it is still a hassle because I have to download the original pdf document and compare it with my notes. 

 

Thank you!

 

Screenshot 2021-04-12 at 12.52.09.png

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there

 

I am sorry for the delay in response.

 

Please try to reset the Acrobat preferences to default as described here - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check

 

Regards

Amal

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