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Already installed Acrobat Pro 2020 (perpetual license); how to uninstall older versions?

New Here ,
Oct 20, 2020

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I just purchased and installed Acrobat Pro 2020 Mac (perpetual licence not monthly subscription).  I want to uninstall older versions of Acrbat Pro (2017 and Xi) that are still on my Mac.  In the folder for the 2017 version there is an uninstaller tool.  When I click on it I get a message stating that it will uninstall all Adobe software.  

 

Does that mean that it will also uninstall the 2020 version?  If so, can I just reinstall the 2020 version?  

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Already installed Acrobat Pro 2020 (perpetual license); how to uninstall older versions?

New Here ,
Oct 20, 2020

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I just purchased and installed Acrobat Pro 2020 Mac (perpetual licence not monthly subscription).  I want to uninstall older versions of Acrbat Pro (2017 and Xi) that are still on my Mac.  In the folder for the 2017 version there is an uninstaller tool.  When I click on it I get a message stating that it will uninstall all Adobe software.  

 

Does that mean that it will also uninstall the 2020 version?  If so, can I just reinstall the 2020 version?  

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi,

 

I believe you are using Acrobat cleaner tool for removal. When you will run the uninstaller tool, on screen there would be option to uninstall the Acrobat version. In your case, you'll get to choose Acrobat 2017 or older.

Run this cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html  and try again.

 

If you don't get to select the version, then you may remove these older versions from Mac's Application folder.

 

Thanks,

Akanchha

 

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Oct 20, 2020 0
New Here ,
Oct 21, 2020

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Akanchha,

 

The Acrobat Cleaner Tool links brings up a 404 error. Is there a new link for the tool?

 

Thanks,

Rob

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Oct 21, 2020 0
Adobe Employee ,
Oct 22, 2020

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Hi Rob,

 

It was a temporary issue, which has now been resolved. Link was broken, but it has been fixed and started working fine. 

 

~Akanchha 

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Oct 22, 2020 0