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Any popup after a scan will make the software unusable

New Here ,
Aug 14, 2020

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I got a new just installed Windows 10 and Adobe CC softwares including Acrobat Pro DC V.2020.012.20041.

Scanner (Printer) is a Canon MG3600.

 

Process to create the problem.

 

Create a new PDF, Scan a page, go to File and Save As..., select a local folder, save dialog for file name input comes up, and it's lock up.

Can't click anything, can't use the keyboard, can't Esc, Enter or anything. Just kill Acrobat from Task Manager...

Also as checking the version for writting this post, I did a scan, open About and couldn't click or close anythig again...

 

This is super annoying after scanning many many pages and when saving you loose all the work...

 

I did the AdobeAcroCleaner_DC2015 and install again, it won't fix it.

Hope you can come with a solution for this.

 

TOPICS
Crash or freeze, Create PDFs, General troubleshooting, Scan documents and OCR

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Any popup after a scan will make the software unusable

New Here ,
Aug 14, 2020

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I got a new just installed Windows 10 and Adobe CC softwares including Acrobat Pro DC V.2020.012.20041.

Scanner (Printer) is a Canon MG3600.

 

Process to create the problem.

 

Create a new PDF, Scan a page, go to File and Save As..., select a local folder, save dialog for file name input comes up, and it's lock up.

Can't click anything, can't use the keyboard, can't Esc, Enter or anything. Just kill Acrobat from Task Manager...

Also as checking the version for writting this post, I did a scan, open About and couldn't click or close anythig again...

 

This is super annoying after scanning many many pages and when saving you loose all the work...

 

I did the AdobeAcroCleaner_DC2015 and install again, it won't fix it.

Hope you can come with a solution for this.

 

TOPICS
Crash or freeze, Create PDFs, General troubleshooting, Scan documents and OCR

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81

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Aug 14, 2020 0
Adobe Employee ,
Aug 14, 2020

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Hi,

Thanks for reporting this issue.

To understand it better, can you please confirm on the below questions :

1 - Please share the steps by which you did scan?

2 - It is happening for all settings of Scan or for any particular setting, DPI, Page Size, etc ?

3 - Is it only after Scan or after using any other tool also, you are facing this issue?

Thanks,

Gaurav Maheshwari

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Aug 14, 2020 0
New Here ,
Aug 17, 2020

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Hi

 

* Open Acrobat Pro DC

* "File" -> "Create" -> "PDF from Scanner"

* Uncheck "Append to Existing File"

* Press "Scan"

* "Scan using Canon MG3600 series Scanner WS" windows opens. Press "Scan"

* "Reading Untagged Document with Assistive Technology" windows opens. Presss "Cancel"

* From right panel press "Scan & OCR"

* From top 2nd menu bar press "Insert" -> "From Scanner"

* Press "Scan"

* Choose in Location "After" and press "OK"

* "Scan using Canon MG3600 series Scanner WS" windows opens. Press "Scan"

* "File" -> "Save As"

* Under My Computer press "Choose a Different Folder..."

It freezes

 

Hope you can fix this soon.

 

 

 

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi,

 

Thanks for providing us detailed steps.

Can you please also confirm, if this happens only after Scan or it also happens after usage of any other tool?

 

Thanks,

Gaurav 

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Aug 17, 2020 0
New Here ,
Aug 17, 2020

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Hi

 

Just after scan.

1 page scan is ok. Probable from the 2nd scan. Maybe because adding a page, or because using the right panel?

 

Thanks

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi,

 

With the steps you provided, we are unable to reproduce this issue in-house.

Can you try with repair installation once (Help --> Repair Installation)

Also, If possible, Can you please share the screen recording of the issue.

 

Thanks,

Gaurav 

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Aug 17, 2020 0
New Here ,
Aug 18, 2020

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Here

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Aug 18, 2020 0