AppHangB1 – Acrobat DC on Windows 7.0 Pro with extra support

[FieryPantone]

Starting Acrobat DC brings up the "recent" screen, with Acrobat icons instead of thumbnails, then changes to a black screen and no content. When I give up on waiting, trying to close Acrobat helpfully informs me "Acrobat is not responding" – I think I knew that! – but also displays a little pull-down "View problem details". This identifies the "problem event name" as AppHangB1.

The web searches I've tried all return results from (at the latest) a couple of years ago, and don't seem to identify a simple, correctable cause. I'm also having problems with the CC app at the moment, perhaps because of working remotely through a corporate server: internet access is fine, which is how I'm able to post to the forum, but the CC app says unhappily "Unable to reach Adobe servers". Related? unrelated? any ideas welcome.

[Test Screen Name]

What is your exact version of Acrobat (not “latest”)?

[FieryPantone]

Thanks for picking up on this: version number 2020.006.20042

Since posting, I've been watching closely. It seems to me the problem could be related to my profile: pie-chart top right, Acrobat works … but then I would see whole new areas of ignorance opening up. Where is this profile stored? why might I sometimes not be able to access it? surely I don't have to have live internet all the time I want to use Acrobat?

[Amal.]

Hi there

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now

if the issue still persists, please update the application to the new version 20.009.20065 go to Help > Check for updates and see if that helps.

You may also try to repair the installation (For Windows only) Go to Help > Repair Installation

Regards

Amal