Arial: "This font can't be used in editing" (Acrobat Pro DC)

Community Beginner ,
Feb 05, 2017 Feb 05, 2017

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Hi Everyone,

I'm having a "This font can't be used in editing" error when using Arial in PDF editing. The document I'm editing was created by me, and used Arial previously. Now, it won't let me use it. I'm using the 2015 release of Adobe Acrobat Pro DC (cloud).

Super annoying, I need to make some changes on the file (work related) and can't since the font wont work. Another font isn't suitable as Arial is needed for consistency.

Any advice?

Thanks

Katherine

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Edit and convert PDFs

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Adobe Community Professional ,
Feb 06, 2017 Feb 06, 2017

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Without seeing the file, it's impossible to say what's going on. In general, it's always best if you can go back to the original document that was used to create the PDF file to make the changes. This of course does not help if you don't have access to that file anymore. One thing you can try is to convert the document to e.g. an MS Word document, make your changes in the Word document, and then convert back to PDF. How well this will work depends on how the PDF file was created.

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Community Beginner ,
Apr 26, 2017 Apr 26, 2017

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Hi Karl,

Sorry for the super late reply here. 3 months on the problem is still happening and it happens in every single PDF I edit, whether I create it or not. It seems to be only for Arial Regular as all the other version of Arial seem to work fine.

The only way for me to 'choose' Arial is to click Helvetica (which for some reason doesn't work in PDF) so it appears as Arial. Mind you if I change to Prepare Form, and back to Edit, I have to change the font all over again every time, otherwise it changes to Arial Narrow.

Does this sound like a file issue or a system issue?

Arial works in other programs, seems to only be Acrobat that has the problem.

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Adobe Employee ,
Apr 26, 2017 Apr 26, 2017

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If you can post a sample file, maybe we can further assist you since we haven't previously seen or heard of this issue.

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Mar 16, 2018 Mar 16, 2018

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I have exactly the same problem!!! Why?

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New Here ,
Jun 28, 2018 Jun 28, 2018

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I'm having the same issue. Has there been any resolution here???

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New Here ,
Jun 28, 2018 Jun 28, 2018

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Or even any ATTEMPT to help?

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Adobe Community Professional ,
Jun 29, 2018 Jun 29, 2018

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Post an sample file.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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LATEST

Repair installation under Help fixed the problem for me. 

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Community Beginner ,
Jul 09, 2018 Jul 09, 2018

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My computer ended up needing to be rebuilt for a separate issue so unfortunately I'm not able to provide a solution. My best guess would be to uninstall and reinstall fonts if you can as a first try. Otherwise try and post a sample file as suggested by others. Sorry I'm not more help!

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New Here ,
Jul 31, 2018 Jul 31, 2018

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I am having the same problem with every PDF I try to edit.  I am at beginner level.  And stuck there!

I am going to attach a sample PDF.

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New Here ,
Jul 31, 2018 Jul 31, 2018

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Looks like there is no way to attach a PDF...

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Most Valuable Participant ,
Jul 31, 2018 Jul 31, 2018

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Upload it to a file-sharing website (Dropbox, Google Drive, Adobe Cloud) and post the link to it here.

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New Here ,
Nov 14, 2018 Nov 14, 2018

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i deleted the text box and put a new one on the page where the issue was happening. After doing so i was able to type in Arial font no problem!

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New Here ,
Nov 14, 2018 Nov 14, 2018

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Adobe needs to fix this glitch. Have we not complained long enough???!!!

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New Here ,
Jan 05, 2020 Jan 05, 2020

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Also researching this issue. I have deleted text boxes and redone them. Works a time or two and then breaks again. Super frustrating. Finding lots of people complaining about this, but no real solutions. 2020-01-05_12-31-12.jpg

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