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attachments dont attach

New Here ,
Oct 26, 2020

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I can not attach a pdf to my emails, ever since i downloaded the new adobeacrobat dc

"the following files couldnt be attached; try again later" is what it says

 

I see the file for a split second, but it doesnt attach

 

help, im not sure i want this new adobe

 

 

 

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General troubleshooting, How to

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attachments dont attach

New Here ,
Oct 26, 2020

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I can not attach a pdf to my emails, ever since i downloaded the new adobeacrobat dc

"the following files couldnt be attached; try again later" is what it says

 

I see the file for a split second, but it doesnt attach

 

help, im not sure i want this new adobe

 

 

 

TOPICS
General troubleshooting, How to

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33

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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What email application are you using? How are you attaching PDF files to an email? Drag and drop, or are you using Acrobat to create emails with PDF files attached? Have you tried to uninstall Acrobat to see if that fixes things? 

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Oct 26, 2020 0
New Here ,
Oct 26, 2020

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i use outlook. simple attach file from my documents

Sal Murillo
[ Mod: Personal information and email disclaimer removed ]

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Oct 26, 2020 0
Most Valuable Participant ,
Oct 26, 2020

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Don't reply by email. It includes your full contact details in the signature!

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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Actually, replying via email is fine, but you have to remember to remove your email signature before you hit "Send". 

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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Here is what I would do (even though I don't know why Acrobat would be interfering with Outlook when you just try to attach a PDF file): 

 

I assume you are using Windows, the Windows version of Acrobat has a repair function in it's Help menu. Try to repair Acrobat. Does that fix the problem? If not, remove Acrobat and run the "Adobe Cleaner" (http://labs.adobe.com/downloads/acrobatcleaner.html) to remove any traces of Acrobat from your system. Can you now attach PDF files again? If so, then reinstall Acrobat. Does it now work? 

If it does not work after you run the Cleaner, the problem is on the Microsoft side, and you need to potentially re-install MS Office. 

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