Attachments not saved when converting email in MS-Outlook to PDF

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Jan 18, 2021 Jan 18, 2021

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Windows 10 Pro. Acrobat Pro 2020. MS-Outlook 2016. Acrobat PDFMaker Office COM addin is installed and functioning normally. The "Acrobat" tab shows up properly on the Outlook ribbon. Compatibility setting is "Acrobat 9.0". "Include all attachments in the Adobe PDF" is enabled.

 

I am trying to convert an email with attachments to PDF, or a group of emails to a PDF Portfolio. The problem is that image file e-mail attachments (JPG, GIF, etc)  are not included in the PDF output.  If the email message is a Sent message, then all attachments seem to be included correctly in the PDF output. However, if the email message is a Received message then image file attachments are not included, but other files types (eg PDF, TXT, etc) seem to be included properly.

 

Why is this? Is there any way to have messages created correctly with all attachments included? This is a major problem for archiving purposes if important attachments are deleted from saved messages.

 

 

 

 

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Edit and convert PDFs, General troubleshooting

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