August 11, 2020 background update eliminated the windows convert and combine options

[kokuaXX]

Hope someone can help:

I was happily working away and Adobe updated in the middle of a project (may not make a difference).

Once update was done, the option to "convert to pdf" and "combine" options were gone in my Windows task bar that you can see upon right clicking. I rebooted. Still gone.

Thanks!

[Amal.]

Hi Kokua

We are sorry for the trouble. As described the the option to "convert to pdf" and "combine" options were gone in my Windows task bar.

We tried to reproduce the issue on our end and its working fine with all the options available in the Windows explorer.

Please try to repair the installation and see if that works for you. Go to Help > Repair Installation.

Also, please check for any missing /pending updates for Windows OS and try updating them.

If it still doesn't work, please create a new test user profile in Windows and try using the application there and check.

Let us know how it goes

Regards

Amal

[swapnilsrivastava]

Hi There,

Thanks for reporting the issue here.

We tried the same workflow at our end; and Combine and Create options both are available at out end.

Please share below details regarding the issue :

1.  Are you using Acrobat DC or Acrobat Classic
2. OS Version installed (Windows 10 or 8 or other and version)
3. Acrobat's version

Also, to fix the issue; please uninstall Acrobat using the Adobe Acrobat Cleaner tool from here

And re-install the same back. Might be the issue have occured due to some installation error.

Regards,

Swapnil Srivastava

[kokuaXX · Accepted solution]

Thanks. It must have taken a couple reboots. It eventually showed up!

[Amal.]

Hi there

Thanks for confirming that.

We are glad to hear that the options showed up again for you after some reboots.

Let us know if you experience any trouble in the future and need help.

Regards

Amal