bad parameter

[Maher0101]

while trying to use Cloud tool in Acrobat Pro DC, a message prompt " bad parameter"

[Amal.]

Hi Maher

Hope you are doing well and sorry for the trouble. As described, you get a message prompt 'Bad Parameter'  when you try to use the Cloud tool in Acrobat DC

- Would you mind sharing the workflow/steps you are doing?

- What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20138 installed. Go to Help > Check for updates and reboot the computer once.

- Is this a behavior with a particular PDF file o with all the PDFs? Please try with a different PDF file and check.

Please try to repair the installation (Windows Only) and reboot the computer once and see if that works, Go to Help > Repair Installation.

You may also try to reset the Acrobat preferences to default as described here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that helps.

Regards

Amal

[Sophi5FB1]

When you try to delete a page from a PDF, you see the error message “Bad Parameter.” The same error message may also occur when you try to insert or add a page to the PDF. The “Bad Parameter” error occurs when Acrobat finds some problem with the underlying structure of the tags in the PDF file.

[Diego31588091i1su]

Hi, this is also a problem for me, I just downloaded a trial version to see if Acrobat fits my company's worflow.

We edit PDFs a lot since we're an architecture practice. when trying to use the Cloud tool we get a "Bad Parameter" message, we've tried uninstalling CC, and Acrobat with no luck. using the lastest MacOS and Adobe Acrobat Versions in August 2023.

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing a small video recording of the workflow and the error message for a better understanding?

~Amal