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ronzonni
ronzonni
Participating Frequently
February 12, 2016
Question

Bad PDF; error in processing fonts <unsupported Type2 font>

  • February 12, 2016
  • 2 replies
  • 2512 views

When I export ID file to interactive and click on prepare form, I get the above error message.

Does anyone know what this means, and/or how to identify the offending font(s)? Fonts used in doc include Helv LT Std, Helv Neue (OTF) and Wingdings. The document was originally designed by another person. Thanks a bunch

Mac OS 10.10.5

2.5 GHz Intel Core i5

12GB 1333 MHz DDR3

This topic has been closed for replies.

2 replies

S
sultanxpepper
Participant
August 15, 2016

I've had the same problem intermittently with trying to convert a pdf to fillable with Helvetica Neue. The only solution I've found is to export the document to Word then save it back to pdf. Afterwards, Acrobat can auto-detect and fill all necessary fields. This is obviously just a workaround and not an actual solution, but it's worked for me invariably.

If anything, this pseudo-fix will hopefully provide more knowledgable minds than mine the information necessary to determine the issue. This question is all over the place without a definitive answer.

T
Test Screen Name
Legend
February 13, 2016

The solution is surely not to click on Prepare Form. A form can be prepared in InDesign, or manually.

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