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basic issue - pdf will not convert to Word

New Here ,
Nov 20, 2020

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When I try to convert a pdf to Word it takes me to payment page. I have had a paid export a/c since 2017 next renewal Sept 21.  I tried to pay again to get going - it says you already have an a/c

 

why can't I export this pdf?

 

any help appreciated

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General troubleshooting

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basic issue - pdf will not convert to Word

New Here ,
Nov 20, 2020

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When I try to convert a pdf to Word it takes me to payment page. I have had a paid export a/c since 2017 next renewal Sept 21.  I tried to pay again to get going - it says you already have an a/c

 

why can't I export this pdf?

 

any help appreciated

TOPICS
General troubleshooting

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13

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Nov 20, 2020 0
Adobe Community Professional ,
Nov 20, 2020

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The ExportPDF function can be accessed via different paths: Either with the functionality build into Adobe Reader, or via the web interface directrly. I assume you are trying to do it via Adobe Reader. Is it possible that you are not logged into your Adobe account on the Reade? Or, logged into a different Adobe account from the one that has the subscription? You can always try to use the web interface directly: Go to https://documentcloud.adobe.com/link/acrobat/export-pdf and upload your PDF file. You can then download the resulting Word document. 

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