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Adobe Acrobat and Reader DC – June 2021 Update ...
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Acrobat DC opens for few seconds and closes aft...
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Bug fixes Acrobat and Reader DC March 2021 Opt...
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Bug fixes Acrobat & Reader DC Feb 2021 Optional...
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Unable to print by PDF page size – latest updat...
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Adobe Acrobat and Reader DC – June 2021 Update Release

Adobe Acrobat and Reader DC – June 2021 Update Release

 

June Release 

Acrobat and Reader DC June release is now available with some amazing new features which enable you to do more. See what’s new in this release. 

 

Adobe recommends installing updates of the Acrobat DC and Reader DC 21.005.20048 (planned update) for Windows & Mac as it addresses some important bug fixes. 

 

How to install Updates? 

  • Install updates from the Help menu of Acrobat/ Reader DC. In the application, go to Help > Check for updates. 
  • Reboot the machine once after updating the Adobe Acrobat/ Reader DC. 

 

For detailed information on the latest updates and to download the latest patch manually, please see the Release notes. 

 

The new update will bring the following improvements or new features to the application: 

  • Web sign-in for configuring online storage accounts and Gmail account. 
  • Customization Wizard enhancements. 

          Note: Adobe is testing the Acrobat Reader 64-bit application only in the select geographies.

         Gradually, the 64-bit application will be available in more geographies. 

  • Sign enhancements.

          Note: This feature is being rolled out as an experiment in Acrobat DC, and the menu options may

          not be available to all users.

  • Migration to a new cryptography library - SafeLogic CrytpoComply. 

          Note: This feature is being rolled out incrementally and may not be available to all users. 

  • Signature Panel enhancements. 
  • ARM processor support on Windows. 
  • Microsoft Information Protection (MIP) plugin for 64-bit Acrobat and Acrobat Reader. 
  • Secured screen sharing for MIP-protected files on Windows. 
  • Sort files in Online Storage accounts. 
  • Navigate to the previous or next page using the mouse left or right-click. 
  • Extract rich media assets from PDFs on Windows. 
  • Resolve Acrobat's frequent sign-in prompts. 

 

For known issues with the Adobe Acrobat and Reader DC, please refer to the following document: Known issues | Acrobat DC, Reader DC 

 

The few important bug fixed in this release: 

 

Bug fixes for Acrobat DC continuous track 

  • PDF Maker: PDF Maker Add-in is not loaded sometimes in MS office applications/ O365 with COM-Add in Error (Acrobat Pro DC) 
  • Accessibility: Acrobat crashes when copying text. 
  • Installers: Unable to update Adobe Reader via SCCM 
  • Sandbox: Supporting environment variables “username” in the trusted location. 
  • Security Settings: Inconsistency in the minimum password length in Acrobat 
  • Browser: SAP: Zoom-in/out in one PDF affects other opened PDFs 
  • Export: Page numbering does not work properly after PDF to doc conversion 
  • Organize Pages: Getting “bad parameter” error while inserting documents. 
  • Search: ‘Working on it’ message doesn’t go away until the user starts typing in the find tool 

 

Bug fixes for Acrobat Pro 2017 classic track 

  • PDF Maker: Extra straight line appeared in some charts. 
  • Printing: Unable to print using IE for latest Win 2004/20H2 update 

 

For Acrobat Pro 2020 classic, please check the release notes for the June release 20.004.30005 (Planned update). 

 

For Acrobat Pro 2017 classic, please check the release notes for the June release 17.011.30197 (Planned update). 

 

Acrobat DC opens for few seconds and closes after updating to April 2021 release

After updating Acrobat DC to April 2021 release, Acrobat DC opens for a few seconds and closes.

Applicable versions

  • Acrobat DC (Version 2021.001.20149 | April 16, 2021 release)

Try the workarounds below in the order they appear:

Update the Creative Cloud Desktop app to its latest version and keep it open

  1. Open the Creative Cloud desktop app. (Select the icon download.png in the Windows taskbar or the macOS menu bar.)
  2. In the Creative Cloud desktop app, click the options menu, and then click Check for App Updates.
    CCDAUpdate.png
  3. If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Select Update.

    After the Creative Cloud desktop app is updated, launch Acrobat DC and check.

Create a feature lockdown registry key

Applicable on Windows

  1. In Start > Search, type RegEdit and press Enter. The Registry Editor is displayed.
  2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockDown.
    For example, the path for Acrobat DC is LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\AdobeAcrobat\DC\FeatureLockDown.
  3. Create the following key:

     Key: bDisableFrequentSignInWorkflow  
              Data type: REG_DWORD

              Value: 0

  • Close Registry Editor.

Uninstall Acrobat and reinstall the previous version. 
Steps to uninstall Acrobat DC. 
Uninstall Acrobat DC on Windows

  •  Open the Run command box - press the Windows key and the R key.
  •  In the Run command box, type Control Panel and press OK.
  •  In Control Panel, click Programs and Features.
  • From the list of installed programs, select Adobe Acrobat DC and click Uninstall
    uninstall-acrobat.png
  •  Click Yes in the confirmation dialog.
    conifrm-dialog.png


Uninstall Acrobat DC on macOS

  • Go to Finder Applications > Adobe Acrobat DC, and double click the Acrobat Uninstaller.
    Acrobat_uninstaller.png
  • The uninstaller asks you to select the product. Select Adobe Acrobat and click Open.
    select-product-uninstall.png
  • In the confirmation dialog for Acrobat DC removal, click OK.
    confirm-remove.png


Steps to reinstall Acrobat DC

Do any of the following:

  • Open your Creative Cloud desktop app. In the list of apps, find Acrobat, and then click Install.
  • Download the Acrobat DC installer, and then follow the onscreen instructions to sign in and install.
Bug fixes Acrobat and Reader DC March 2021 Optional Update Windows and Mac

Bug fixes Acrobat and Reader DC March 2021 Optional Update Windows and Mac

 

A follow-up update to Acrobat DC, Reader DC & Acrobat/Reader 2017 Feb 2021 release for Windows & Mac 21.001.20145 Optional update, Mar 10, 2021, & 17.011.30194 Optional update, Mar 10, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat DC, Reader DC  & Acrobat/Reader 2017 that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous & Classic tracks.

 

Adobe recommends installing and updating the apps for Windows and Mac to the latest version of Continous track: 21.001.20145 & Classic track: 17.011.30194 as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bugs/Issues fixed:

 

Annotations

  • Comments missing in a shared review if done using Reader DC

PDFMaker

  • Error while saving to PDF from MS Office products

JavaScript

  • app.thermometer produces an error when it’s value is updated
Bug fixes Acrobat & Reader DC Feb 2021 Optional Update Windows and Mac

Acrobat DC Feb 25, 2021, Optional Update Windows and Mac _ Bug fixes

 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat and Reader DC  that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous track.

 

Adobe recommends installing and updating Acrobat and Reader DC for Windows and Mac to the latest version 21.001.20142, as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bug/Issues fixed:

 

Search

  • Not able to Find/Search text in PDF documents

 

Security-Signatures

  • Crash on Opening a particular Signed PDF
Bug fixes Acrobat DC Feb 2021 Optional Update Windows and Mac

Acrobat DC Feb 2021 Optional Update Windows and Mac _ Bug fixes

 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20138 Optional update, Feb 15, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat and Reader DC that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous track.

 

Adobe recommends installing and updating Acrobat and Reader DC for Windows and Mac to the latest version 21.001.20138, as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bug/Issues fixed:

 

Viewer

  • An error comes up on opening PDFs in Reader when trying to open from OneDrive’s Personal Vault Folder

Sandbox

  • Unable to save PDF file to Citrix ShareFile drive
  • Unable to save digitally signed PDF to Box drive when “Enable Protected Mode at startup (Preview)” is enabled

Browser

  • Error “PDF browser plugin is missing, reinstall the application” shown on opening PDF in browser
  • Hang on connecting to Global Protect tool with error “PDF browser plugin is missing, reinstall the application” shown in the background

Printing

  •  “Choose Paper Source by PDF page size” checkbox is not working while Protected Mode is enabled

Search

  • Acrobat is not able to load the associated index with a PDF file

Installer

  • Getting Error 1722 while installing 32-bit Reader or on applying latest Reader patch

Fill & Sign

  • Reader: Nothing happens on clicking “Save a copy” button after adding a signature through Fill and Sign on a Reader extended document

Editing

  • Cell content from Excel app is getting copied as an image to the Edit app
Unable to print by PDF page size – latest update – Fix

Unable to print by PDF page size after updating Acrobat DC or Acrobat Reader DC to the latest version

On Windows only

 

Important Update:
                           We no longer need to use the below-mentioned workaround. This issue has been fixed with the optional update released on Feb 15, 2021: 20.001.20138 Reference URL 

Note: If you already have used the below-mentioned workaround, please update your app to the latest version and enable the Protected Mode. It is highly recommended. 

 

 

 

                              ******************Below mentioned workaround is no longer required***************

While printing a PDF from Acrobat DC or Acrobat Reader DC, even though the Choose paper source by PDF page size option is selected in the Print dialog box, the document gets printed with the default page size.

 

Workaround:

Note: This is a temporary workaround. Adobe is working to fix the issue. We recommend enabling the Protected Mode after you have printed your documents for the security advantages it provides by sandboxing application processes.

 

  1. Disable the Protected Mode in Acrobat DC or Acrobat Reader DC
  2. In Acrobat DC or Acrobat Reader DC, go to Edit > Preferences.
  3. From the Categories on the left, select Security (Enhanced).
     

    Protected Mode.PNG

     

     

  4. Uncheck the option Enable Protected Mode at Startup, and then click OK.
  5. Quit Acrobat DC or Acrobat Reader DC.
  6. Relaunch Acrobat DC or Acrobat Reader DC. The Choose paper source by PDF page size option in the Print dialog should work as expected.

    You may also Read this Help document: https://helpx.adobe.com/acrobat/kb/unable-to-print-using-choose-paper-source-by-pdf-size.html 

 

Adobe Employee , Jun 08, 2021 Jun 08, 2021
Adobe Acrobat and Reader DC – June 2021 Update Release

Adobe Acrobat and Reader DC – June 2021 Update Release

 

June Release 

Acrobat and Reader DC June release is now available with some amazing new features which enable you to do more. See what’s new in this release. 

 

Adobe recommends installing updates of the Acrobat DC and Reader DC 21.005.20048 (planned update) for Windows & Mac as it addresses some important bug fixes. 

 

How to install Updates? 

  • Install updates from the Help menu of Acrobat/ Reader DC. In the application, go to Help > Check for updates. 
  • Reboot the machine once after updating the Adobe Acrobat/ Reader DC. 

 

For detailed information on the latest updates and to download the latest patch manually, please see the Release notes. 

 

The new update will bring the following improvements or new features to the application: 

  • Web sign-in for configuring online storage accounts and Gmail account. 
  • Customization Wizard enhancements. 

          Note: Adobe is testing the Acrobat Reader 64-bit application only in the select geographies.

         Gradually, the 64-bit application will be available in more geographies. 

  • Sign enhancements.

          Note: This feature is being rolled out as an experiment in Acrobat DC, and the menu options may

          not be available to all users.

  • Migration to a new cryptography library - SafeLogic CrytpoComply. 

          Note: This feature is being rolled out incrementally and may not be available to all users. 

  • Signature Panel enhancements. 
  • ARM processor support on Windows. 
  • Microsoft Information Protection (MIP) plugin for 64-bit Acrobat and Acrobat Reader. 
  • Secured screen sharing for MIP-protected files on Windows. 
  • Sort files in Online Storage accounts. 
  • Navigate to the previous or next page using the mouse left or right-click. 
  • Extract rich media assets from PDFs on Windows. 
  • Resolve Acrobat's frequent sign-in prompts. 

 

For known issues with the Adobe Acrobat and Reader DC, please refer to the following document: Known issues | Acrobat DC, Reader DC 

 

The few important bug fixed in this release: 

 

Bug fixes for Acrobat DC continuous track 

  • PDF Maker: PDF Maker Add-in is not loaded sometimes in MS office applications/ O365 with COM-Add in Error (Acrobat Pro DC) 
  • Accessibility: Acrobat crashes when copying text. 
  • Installers: Unable to update Adobe Reader via SCCM 
  • Sandbox: Supporting environment variables “username” in the trusted location. 
  • Security Settings: Inconsistency in the minimum password length in Acrobat 
  • Browser: SAP: Zoom-in/out in one PDF affects other opened PDFs 
  • Export: Page numbering does not work properly after PDF to doc conversion 
  • Organize Pages: Getting “bad parameter” error while inserting documents. 
  • Search: ‘Working on it’ message doesn’t go away until the user starts typing in the find tool 

 

Bug fixes for Acrobat Pro 2017 classic track 

  • PDF Maker: Extra straight line appeared in some charts. 
  • Printing: Unable to print using IE for latest Win 2004/20H2 update 

 

For Acrobat Pro 2020 classic, please check the release notes for the June release 20.004.30005 (Planned update). 

 

For Acrobat Pro 2017 classic, please check the release notes for the June release 17.011.30197 (Planned update). 

 

Adobe Employee , Apr 19, 2021 Apr 19, 2021
Acrobat DC opens for few seconds and closes after updating to April 2021 release

After updating Acrobat DC to April 2021 release, Acrobat DC opens for a few seconds and closes.

Applicable versions

  • Acrobat DC (Version 2021.001.20149 | April 16, 2021 release)

Try the workarounds below in the order they appear:

Update the Creative Cloud Desktop app to its latest version and keep it open

  1. Open the Creative Cloud desktop app. (Select the icon download.png in the Windows taskbar or the macOS menu bar.)
  2. In the Creative Cloud desktop app, click the options menu, and then click Check for App Updates.
    CCDAUpdate.png
  3. If you aren’t using the latest version of the Creative Cloud desktop app, a prompt to update will appear. Select Update.

    After the Creative Cloud desktop app is updated, launch Acrobat DC and check.

Create a feature lockdown registry key

Applicable on Windows

  1. In Start > Search, type RegEdit and press Enter. The Registry Editor is displayed.
  2. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockDown.
    For example, the path for Acrobat DC is LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\AdobeAcrobat\DC\FeatureLockDown.
  3. Create the following key:

     Key: bDisableFrequentSignInWorkflow  
              Data type: REG_DWORD

              Value: 0

  • Close Registry Editor.

Uninstall Acrobat and reinstall the previous version. 
Steps to uninstall Acrobat DC. 
Uninstall Acrobat DC on Windows

  •  Open the Run command box - press the Windows key and the R key.
  •  In the Run command box, type Control Panel and press OK.
  •  In Control Panel, click Programs and Features.
  • From the list of installed programs, select Adobe Acrobat DC and click Uninstall
    uninstall-acrobat.png
  •  Click Yes in the confirmation dialog.
    conifrm-dialog.png


Uninstall Acrobat DC on macOS

  • Go to Finder Applications > Adobe Acrobat DC, and double click the Acrobat Uninstaller.
    Acrobat_uninstaller.png
  • The uninstaller asks you to select the product. Select Adobe Acrobat and click Open.
    select-product-uninstall.png
  • In the confirmation dialog for Acrobat DC removal, click OK.
    confirm-remove.png


Steps to reinstall Acrobat DC

Do any of the following:

  • Open your Creative Cloud desktop app. In the list of apps, find Acrobat, and then click Install.
  • Download the Acrobat DC installer, and then follow the onscreen instructions to sign in and install.
Adobe Employee , Mar 15, 2021 Mar 15, 2021
Bug fixes Acrobat and Reader DC March 2021 Optional Update Windows and Mac

Bug fixes Acrobat and Reader DC March 2021 Optional Update Windows and Mac

 

A follow-up update to Acrobat DC, Reader DC & Acrobat/Reader 2017 Feb 2021 release for Windows & Mac 21.001.20145 Optional update, Mar 10, 2021, & 17.011.30194 Optional update, Mar 10, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat DC, Reader DC  & Acrobat/Reader 2017 that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous & Classic tracks.

 

Adobe recommends installing and updating the apps for Windows and Mac to the latest version of Continous track: 21.001.20145 & Classic track: 17.011.30194 as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bugs/Issues fixed:

 

Annotations

  • Comments missing in a shared review if done using Reader DC

PDFMaker

  • Error while saving to PDF from MS Office products

JavaScript

  • app.thermometer produces an error when it’s value is updated
Adobe Employee , Feb 25, 2021 Feb 25, 2021
Bug fixes Acrobat & Reader DC Feb 2021 Optional Update Windows and Mac

Acrobat DC Feb 25, 2021, Optional Update Windows and Mac _ Bug fixes

 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20142 Optional update, Feb 25, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat and Reader DC  that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous track.

 

Adobe recommends installing and updating Acrobat and Reader DC for Windows and Mac to the latest version 21.001.20142, as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bug/Issues fixed:

 

Search

  • Not able to Find/Search text in PDF documents

 

Security-Signatures

  • Crash on Opening a particular Signed PDF
Adobe Employee , Feb 16, 2021 Feb 16, 2021
Bug fixes Acrobat DC Feb 2021 Optional Update Windows and Mac

Acrobat DC Feb 2021 Optional Update Windows and Mac _ Bug fixes

 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20138 Optional update, Feb 15, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat and Reader DC that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous track.

 

Adobe recommends installing and updating Acrobat and Reader DC for Windows and Mac to the latest version 21.001.20138, as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bug/Issues fixed:

 

Viewer

  • An error comes up on opening PDFs in Reader when trying to open from OneDrive’s Personal Vault Folder

Sandbox

  • Unable to save PDF file to Citrix ShareFile drive
  • Unable to save digitally signed PDF to Box drive when “Enable Protected Mode at startup (Preview)” is enabled

Browser

  • Error “PDF browser plugin is missing, reinstall the application” shown on opening PDF in browser
  • Hang on connecting to Global Protect tool with error “PDF browser plugin is missing, reinstall the application” shown in the background

Printing

  •  “Choose Paper Source by PDF page size” checkbox is not working while Protected Mode is enabled

Search

  • Acrobat is not able to load the associated index with a PDF file

Installer

  • Getting Error 1722 while installing 32-bit Reader or on applying latest Reader patch

Fill & Sign

  • Reader: Nothing happens on clicking “Save a copy” button after adding a signature through Fill and Sign on a Reader extended document

Editing

  • Cell content from Excel app is getting copied as an image to the Edit app
Adobe Employee , Feb 11, 2021 Feb 11, 2021
Unable to print by PDF page size – latest update – Fix

Unable to print by PDF page size after updating Acrobat DC or Acrobat Reader DC to the latest version

On Windows only

 

Important Update:
                           We no longer need to use the below-mentioned workaround. This issue has been fixed with the optional update released on Feb 15, 2021: 20.001.20138 Reference URL 

Note: If you already have used the below-mentioned workaround, please update your app to the latest version and enable the Protected Mode. It is highly recommended. 

 

 

 

                              ******************Below mentioned workaround is no longer required***************

While printing a PDF from Acrobat DC or Acrobat Reader DC, even though the Choose paper source by PDF page size option is selected in the Print dialog box, the document gets printed with the default page size.

 

Workaround:

Note: This is a temporary workaround. Adobe is working to fix the issue. We recommend enabling the Protected Mode after you have printed your documents for the security advantages it provides by sandboxing application processes.

 

  1. Disable the Protected Mode in Acrobat DC or Acrobat Reader DC
  2. In Acrobat DC or Acrobat Reader DC, go to Edit > Preferences.
  3. From the Categories on the left, select Security (Enhanced).
     

    Protected Mode.PNG

     

     

  4. Uncheck the option Enable Protected Mode at Startup, and then click OK.
  5. Quit Acrobat DC or Acrobat Reader DC.
  6. Relaunch Acrobat DC or Acrobat Reader DC. The Choose paper source by PDF page size option in the Print dialog should work as expected.

    You may also Read this Help document: https://helpx.adobe.com/acrobat/kb/unable-to-print-using-choose-paper-source-by-pdf-size.html 

 

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