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An Adobe tech asked permission to access my computer. I granted access. He got frustrated midway through his session and simply disconnected, leaving me in the lurch.
Don't let these Adobe folks access your computer!!
Aterpster, I am sorry you continue to encounter problems signing into Acrobat DC. I am showing that case ADB-17831893-G1S0 is still open and pending your response. Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case.
You may also want to review the settings for any installed security software. It appears you also encountered difficulties establishing a successful chat session in September 2020.