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Blank "Save As PDF" screen? Acrobat DC won't let me Save As.

New Here ,
Oct 22, 2015 Oct 22, 2015

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Hi,

Every time I try to "Save As" in Acrobat DC on my Mac, it just pulls up a blank screen - completely blank with no text or options whatsoever.  For example, if I create a PDF from multiple files, it will combine the files into a binder but won't allow me to save it from there.  If I then click to close the file, it will ask me if I want to save it.  When I click "yes" the blank screen will also pop up. 

I have tried the following:

- Uninstalling and reinstalling

- Restarting my computer

- Updating Acrobat DC through Creative Cloud

I am running OSX 10.9.4 on a 2.9ghz Intel Core i7 MacBook Pro w/ 8Gb ram and 80Gb of available space

Any suggestions? Thanks!

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correct answers 1 Correct answer

Adobe Employee , Oct 23, 2015 Oct 23, 2015

Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

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Adobe Employee ,
Oct 23, 2015 Oct 23, 2015

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Hi aarong8931815,

Please try unchecking 'Show online storage when saving files' option under "Edit > Preferences > General"

Click OK and then relaunch Acrobat.

Let me know how it goes.

Regards,

Anubha

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New Here ,
Oct 23, 2015 Oct 23, 2015

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Yup, that's the trick! Thanks for your help.

On Fri, Oct 23, 2015 at 10:27 AM, Anubha Goel <forums_noreply@adobe.com>

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Adobe Employee ,
Oct 26, 2015 Oct 26, 2015

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Your welcome aarong8931815

Regards,

Anubha

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New Here ,
Feb 02, 2016 Feb 02, 2016

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Awesome, this was the fix I needed too, thanks.

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New Here ,
Oct 02, 2020 Oct 02, 2020

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Trick still works! Thanks!

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New Here ,
Feb 25, 2021 Feb 25, 2021

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This just worked for me also.  

After using Adobe Acrobat for several years, I have no idea what changed the settings in the first.  Thanks for the quick fix, though.

 

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New Here ,
Oct 01, 2021 Oct 01, 2021

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This just worked for me too!

Thanks so much! (so stressful until i stumbled on this thread.)

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Guest
Oct 28, 2021 Oct 28, 2021

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This just worked for me too!! It just started happening yesterday. Thank you!!

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New Here ,
Dec 27, 2021 Dec 27, 2021

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Solved the problem.

Thanks

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New Here ,
Jan 03, 2022 Jan 03, 2022

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I ran into the same issue and this was the fix I needed, thank you!!!

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Community Beginner ,
Feb 15, 2022 Feb 15, 2022

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Wow, that was from 2015 and I had the same problem today on my brand new laptop and use of my DC Pro subscription -- and it worked.  Granted, it was not under "edit" it was under the Acrobat Pro DC up in upper left, click on preferences/general, 9th choice down.

Thank YOU!

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Thanks for this extra info - I was FINALLY able to fix this issue as well on my brand new and old Macs!!

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New Here ,
Apr 26, 2017 Apr 26, 2017

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Yes, thank you. It was frustrating before I came here and found your answer!

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New Here ,
Jun 17, 2018 Jun 17, 2018

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Now working with this tips.

Thanks guys

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New Here ,
Aug 29, 2018 Aug 29, 2018

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Very helpful,  Thanks!

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New Here ,
Mar 08, 2020 Mar 08, 2020

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Tried this as well as all of the suggestions below to no avail. I am still getting the blank screen when I try to save a PDF. Please advise.

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New Here ,
Mar 09, 2020 Mar 09, 2020

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For me it is not EDIT > PREFERENCES but ACROBAT PRO > PREFERENCES > GENERAL

This also was need for saving SCREEN CAPTURES.

I did not need to relaunch the program

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New Here ,
Mar 21, 2023 Mar 21, 2023

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LATEST

Thanks, acmebelkanica! That worked!

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New Here ,
May 21, 2020 May 21, 2020

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Just had this problem and you fixed it.  Thank you!

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New Here ,
Sep 21, 2021 Sep 21, 2021

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It worked! Thanks!  I moved and when setting up at new location, I could no longer save PDFs sent to me by RE Agent and attorney. 
👍

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Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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In the last two weeks we had the same issue over several PCs and we "solved" by unchecking the cloud resources option.

Unfortunately we have some customers that would need to access, during the "save as" operation, the recent folders list.

The "classic style" save as windows do not complies this feature...

Is Adobe planning a serious solution for this bug?

 

Thanks

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Community Beginner ,
Sep 27, 2021 Sep 27, 2021

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This is a known bug with version 21.007.20091 according to Adobe support.  The workaround isn't good for our business because we use cloud save locations.  Hoping they fix soon.

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Thanks,

 

That worked great for me. I'm running on a Windows 10 PC.

 

 

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New Here ,
Apr 05, 2022 Apr 05, 2022

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The fix is not working for my even though I unchecked those boxes. IMac with Acrobat DC I am subscribed to and logged into.  I cannot save as from the file, nor can I download onto my iMac.  I can, if I just open the Adobe application, download there from the recent files list.  But this is really cumbersome and not workable for us as we are using my adobe forms.

Any other suggestions, please?

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