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Blank White Dialog Covers Adobe DC Document Window

New Here ,
Aug 05, 2020

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I'm setting up an existing user on a new computer.  When launching Acrobat DC by the desktop or start menu icon, or even double-clicking a PDF document, Acrobat begins to launch but then a blank white dialog box appears.  Escape key does nothing.  If I close the dialog by clicking the X, then Acrobat closes too.  With this blank dialog in the way, I cannot click on anything in the Acrobat window underneath.

 

..........Acrobat Blank Box.png

 

I've already uninstalled, rebooted, and reinstalled Acrobat DC.  Problem still occurs under this user's login and mine that has admin privileges.  Problem happens even when signed in to Creative Cloud and opening Acrobat from there.

 

I'm stumped.  Any suggestions?

 

--Jeff

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Blank White Dialog Covers Adobe DC Document Window

New Here ,
Aug 05, 2020

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I'm setting up an existing user on a new computer.  When launching Acrobat DC by the desktop or start menu icon, or even double-clicking a PDF document, Acrobat begins to launch but then a blank white dialog box appears.  Escape key does nothing.  If I close the dialog by clicking the X, then Acrobat closes too.  With this blank dialog in the way, I cannot click on anything in the Acrobat window underneath.

 

..........Acrobat Blank Box.png

 

I've already uninstalled, rebooted, and reinstalled Acrobat DC.  Problem still occurs under this user's login and mine that has admin privileges.  Problem happens even when signed in to Creative Cloud and opening Acrobat from there.

 

I'm stumped.  Any suggestions?

 

--Jeff

TOPICS
General troubleshooting

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100

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Aug 05, 2020 0
Adobe Community Professional ,
Aug 05, 2020

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From your screen capture, can see that you're using Windows.

What version of your OS?

And what version of Acrobat? Include the build number.

 

Bevi Chagnon | Designer & Technologist for Accessible InDesign + PDFs | Books @ www.PubCom.com/books — NEW! Accessible InDesign + PDF

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Aug 05, 2020 0
New Here ,
Aug 05, 2020

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You are correct, it is Windows 10 Pro, build 18363 (1909).  Acrobat DC Standard, not sure about the build because I can't get to the About menu, but presumably the latest since I just reinstalled it this morning.

 

--Jeff

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Aug 05, 2020 0
New Here ,
Aug 10, 2020

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I am having the eact same problem as visumancer.

 

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Aug 10, 2020 0
New Here ,
Aug 10, 2020

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2E042010-088C-4F55-AFC0-D4EA5DB2F51D_1_105_c.jpeg

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Aug 10, 2020 0
New Here ,
Aug 10, 2020

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I am using a Macbook Pro with ,acOS Catalina 10.15.5

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Aug 10, 2020 0
Adobe Community Professional ,
Aug 10, 2020

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I wonder if that's the Adobe login screen that is not loading properly?

Dave

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Aug 10, 2020 0
New Here ,
Aug 10, 2020

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That's a good thought, and I also speculated that it could be the EULA screen or even the tour screen.  I don't know of any way to determine what is actually is though.

 

--Jeff

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