Can I open an Unrestricted Adobe DC file using Adobe XI

New Here ,
Apr 24, 2021 Apr 24, 2021

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Hi there. We are currently running a dataroom where our counterparts have uploaded pdfs in Adobe DC version with a "no print" restriction. When I download that pdf from the dataroom, I am unable to open the pdf since i have Adobe XI installed on my system. 

I just wanted to ask - assuming that there were no restrictions on the Adobe DC version of the pdf, would i be able to open it on Adobe XI?

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General troubleshooting, Standards and accessibility

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Acrobat Reader or Adobe Acrobat?

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New Here ,
Apr 24, 2021 Apr 24, 2021

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Adobe Reader XI

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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You can open the file with this Reader.

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Most Valuable Participant ,
Apr 24, 2021 Apr 24, 2021

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Reader XI can also open any normal PDF with print restriction. Perhaps something different is wrong. What is your exact error message or other symptom for this file?

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New Here ,
Apr 24, 2021 Apr 24, 2021

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So the dataroom is being hosted by IntraLinks. And as mentioned in my original thread, there is a "No Print" restriction on the file. Most likely Adobe XI cannot communicate with IntraLinks to verify the rights management, which is why Adobe DC is required but it has the capability to communicate with IntraLinks at the backend.

I want to push my counterparts to remove the "No Print" restriction so that the pdf can be opened through Adobe XI. Please if you can confirm whether this will resolve the situation.

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Adobe Community Professional ,
Apr 24, 2021 Apr 24, 2021

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Have you followed the instructions in the screenshot?

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Most Valuable Participant ,
Apr 24, 2021 Apr 24, 2021

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If I were giving the company advice I would say: do not support Acrobat or Reader XI. It is past end of life and a security risk. Instead insist on keeping Reader or Acrobat up to date, even if users state they prefer older versions for non-security reasons.

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