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can't combine multiple files since latest MacOS update

New Here ,
Oct 05, 2020

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Since the latest macOS update, I have been able to open Acrobat Pro DC without issue. When I select files and drag to Acrobat, the program stops responding, and I have to force quit. I've sent reports several times and still not working correctly. 

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Crash or freeze, Create PDFs, General troubleshooting

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can't combine multiple files since latest MacOS update

New Here ,
Oct 05, 2020

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Since the latest macOS update, I have been able to open Acrobat Pro DC without issue. When I select files and drag to Acrobat, the program stops responding, and I have to force quit. I've sent reports several times and still not working correctly. 

TOPICS
Crash or freeze, Create PDFs, General troubleshooting

Views

28

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Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi,

 

As reported, when you drag the file and drop into the Acrobat for combining it, application crashes. So, are this larger files? Or their file size increases 100Mb? Have you tried a different set of files to combine? If not, then try the following steps-

1- Try a few different files.

2- Rather than drag-drop, Open Acrobat>Tools>Combine File

3-Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat try again

4- Login on Document Cloud web and try combining the files on web. Does it work? https://documentcloud.adobe.com/link/home/

 

Thanks,

Akanchha

 

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