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Can't download E-License file from server. Adobe Acrobat 8 Pro

New Here ,
Jul 19, 2017

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Hello,

I can't download the E-License file from the server. I keep receiving the error "The server could not be contacted to download a license." I have downloaded all patches from 8.0 - 8.3.1 and it is still prompting for an E-license file download despite a serial number being given. I have heard of instances where a config file cold be downloaded to suppress the message. Please advise on next actions.

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Install update and subscribe to Acrobat

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Can't download E-License file from server. Adobe Acrobat 8 Pro

New Here ,
Jul 19, 2017

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Hello,

I can't download the E-License file from the server. I keep receiving the error "The server could not be contacted to download a license." I have downloaded all patches from 8.0 - 8.3.1 and it is still prompting for an E-license file download despite a serial number being given. I have heard of instances where a config file cold be downloaded to suppress the message. Please advise on next actions.

TOPICS
Install update and subscribe to Acrobat

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2.4K

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Jul 19, 2017 0
Most Valuable Participant ,
Jul 20, 2017

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Acrobat 8 is very old, I'm not sure if any servers would still be running to issue new licenses. Acrobat 8, 9 and 10 and soon 11 are all out of support.

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Jul 20, 2017 1
New Here ,
Aug 16, 2017

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Same for me.  8 worked allowing an elic to be downloaded or returned just in the last few months.  We have licenses still to assign but adobe sees fit to cripple our software remotely.  We didnt buy it for a set number of years.  If they want to discontinue support thats fine just release the workaround and we wont bother you anymore otherwise pulling the plug remotely is a fraud.

I'm doing tech for my company.  If this was my personal software we'd have a very big problem now.

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Aug 16, 2017 0
Community Beginner ,
Jul 27, 2020

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Did you ever resolve this? I've just replaced an old laptop that had Acrobat Standard 8.1 working on Win10 perfectly OK, but has now 'timed out' on the new one and cannot download an e-licence. I've tried using what I had as a replacement serial #, which also now doesn't work.

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Jul 27, 2020 0
Most Valuable Participant ,
Jul 27, 2020

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Time has passed since this discussion. Acrobat 8 can no longer be activated. It is truly dead. 

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Jul 27, 2020 0
SCSmith LATEST
Community Beginner ,
Jul 27, 2020

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Pity they couldn't just allow people to continue using it even though support has stopped, as if it workes perfectly ok and does the job I need doing, why should I have to buy a 'new one'!

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Jul 27, 2020 0
Adobe Employee ,
Dec 06, 2017

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Hi,

Aging Adobe activation servers have been retired and hence the activation is failing. Please refer link Activation or connection error when starting CS3 or Acrobat 8   for next available options to you.

Regards

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Dec 06, 2017 1