can't edit PDFs

[Fleur5C20]

For some reason, every time I try to edit a pdf file it asks me to reactivate account when I have already done this.

I can upload a file to edit but I cannot editing a file on my desktop. Why is this? I have upgraded to Pro so could this be the reason?

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html