Can`t fill & sign using android/iOS

New Here ,
Apr 01, 2021 Apr 01, 2021

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Hello, 

 

I made a file that i am trying to edit using android. I password protected the file so that only i can edit the file but others can fill & sign it. 

 

When i`m using a computer there is no issues, but with android / iOS the message "You can`t edit a password protected file" or "This file is writing protected". 

 

Is there a solution to this? Why does it work on the computer but on the tablet i get this error, is there something in the settings i can change to make this work?

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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Remove the password protection.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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If I remove the password it would allow for people to edit the pdf which we will not allow. 

The password is set only when editing. If I try to fill & sign on my laptop there is no problems even tho the password is set. 

the problem is only showing when I try to fill & sign using a mobile device / tablet which I find strange. 

Is there perhaps something in the settings I can change to fix this problem? As long as no one viewing the pdf can change / alter it I'm happy. 

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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Fill & Sign on Android or iOS can't change the document.

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Most Valuable Participant ,
Apr 01, 2021 Apr 01, 2021

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This is a specific limitation of the mobile app. You need to remove security. 

The security is hardly worth the trouble anyway, as many apps just ignore it.

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