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Can't find Acrobat serial number.

New Here ,
Oct 05, 2020

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I bought Acrobat pre-loaded on my Lenovo laptop and registered it at the time.

I just had a new motherboard installed and Acrobat is asking for my serial number to activate the program. The number is probably with my paperwork, but I'm out of town and won't be home for several weeks. Is there any way to retrieve the number from my current location?

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General troubleshooting, How to

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Can't find Acrobat serial number.

New Here ,
Oct 05, 2020

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I bought Acrobat pre-loaded on my Lenovo laptop and registered it at the time.

I just had a new motherboard installed and Acrobat is asking for my serial number to activate the program. The number is probably with my paperwork, but I'm out of town and won't be home for several weeks. Is there any way to retrieve the number from my current location?

TOPICS
General troubleshooting, How to

Views

54

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Oct 05, 2020 0
Adobe Employee ,
Oct 05, 2020

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Hi Ira

 

We are sorry for the trouble. As described you are unable to locate the serial of the Adobe Acrobat.

 

I have check the account details with the email id you are using on this community and found that you have the product registered with us.

 

Please look at the steps provided in the help page https://helpx.adobe.com/in/download-install/kb/find-serial-number.html#IfyoupurchasedfromAdobecomorr... to locate the serial number of the application.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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Oct 05, 2020 0
New Here ,
Oct 06, 2020

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Ira0101_0-1602044453386.png

No orders are shown when I check.

Acrobat was packaged with my Lenovo laptop.

 

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Oct 06, 2020 0
Adobe Employee ,
Oct 06, 2020

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You will need to contact Lenovo for that information. Adobe doesn't have it unless it was a perpetual version and you registered it with Adobe.

 

- Dov Isaacs, Principal Scientist, Adobe

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Oct 06, 2020 0