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Can't get Acrobat to load since latest update

Community Beginner ,
Aug 04, 2020

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Please advise!! Creative Cloud updated a few days ago & now I can't open Acrobat! Can I un-install & then re-install, if so, can I get some guidance please. Screen shot attached. I'm on a Mac running Catalina 10.15.5

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Correct answer by try67 | Most Valuable Participant

Restart the computer and then try opening Acrobat directly, not via the CC app.

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General troubleshooting, How to, Install update and subscribe to Acrobat

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Can't get Acrobat to load since latest update

Community Beginner ,
Aug 04, 2020

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Please advise!! Creative Cloud updated a few days ago & now I can't open Acrobat! Can I un-install & then re-install, if so, can I get some guidance please. Screen shot attached. I'm on a Mac running Catalina 10.15.5

Most Valuable Participant
Correct answer by try67 | Most Valuable Participant

Restart the computer and then try opening Acrobat directly, not via the CC app.

TOPICS
General troubleshooting, How to, Install update and subscribe to Acrobat

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28

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Aug 04, 2020 0
Community Beginner ,
Aug 04, 2020

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Forgot the screen shot!Screen Shot 2020-08-04 at 9.13.50 AM.png

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Aug 04, 2020 0
Most Valuable Participant ,
Aug 04, 2020

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You're not providing us much to go on there... What happens when you try to open it, exactly?

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Aug 04, 2020 0
Community Beginner ,
Aug 04, 2020

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I'm sorry but NOTHING happens. I keep double clicking on the icon and the program won't open. If I select control & the icon on the dock it says 'application not responding'.  I've tried to force quit from the apple icon & it won't even do that

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Aug 04, 2020 0
Most Valuable Participant ,
Aug 04, 2020

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Restart the computer and then try opening Acrobat directly, not via the CC app.

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Aug 04, 2020 0
Community Beginner ,
Aug 04, 2020

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It wouldn't quit so I had to shut down but that seemed to do the trick!

 

Thank you!

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Aug 04, 2020 0