Copy link to clipboard
Copied
I had to restore Windows 10 on Friday and reinstall the entire Creative Cloud. Acrobat is the only app causing issues.
When I try to run Acrobat, I get this error:
When I try to reinstall Acrobat from the Creative Cloud console, I get this error:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Acrobat DC 21.1.20145.0 Adobe Acrobat\Setup.exe_21.001.20145 -----------
ERROR: DW071:
ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603
-------------------------------------------------------------------------------------
When I try to delete the Acrobat DC folder, I get this message:
I followed this frustrating article from top to bottom - transposing the instructions for Windows 10 and not getting anywhere: https://helpx.adobe.com/au/creative-suite/kb/error-1603-install-cs3-cs4.html
The Creative Cloud Cleaner tool did not pick up Acrobat so I couldn't remove it this way:
Please tell me how to fix Acrobat so I can use it again. Thanks in advance.
Copy link to clipboard
Copied
This is exactly the response I'd expect after posting this.
I guess I don't have to tell you to never change, Adobe. Please help me here.