Can't open file when saved.

New Here ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Hi everyone,

 

When we create/save files in Adobe Acrobat Reader, the files can be opened perfectly.

 

However if we send them to the customer via person 1, it's still after saving by the customer possible to open the file.

 

If we send the file to the same customer via person 2, after saving by the customer the file becomes corrupted.

 

All the installations are the most recent with all the Microsoft Windows security patches.

 

What's happening here? Can we somehow fix this or is the problem somehow created at the customers side?

 

Kind Regards,

 

Daniël

 

 

TOPICS
Create PDFs

Views

170

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Apr 16, 2021 Apr 16, 2021
Let the customer send back the file to you so you can check the file.

Likes

Translate

Translate
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

How does you send the file?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Files are send via email attachment or WeTransfer.

Depending on the number of files and the size of them.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

May be that the transfer corrupts the files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

That could be the case indeed.

 

We have tested that and it only seems to go wrong when person 2 is involved. Not when person 1 is sending the files.

 

We can't reproduce the problem, only this specific customer is having these problems, so I kinda have the feeling it's somehow on their side.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Let the customer send back the file to you so you can check the file.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Will do definitely, just called the customer they are back tuesday so I will update this thread then.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2021 Apr 25, 2021

Copy link to clipboard

Copied

LATEST

Thanks for the help and the second pair of eyes!

 

We asked the customer to send us the file, and they didn't respond yet, so case closed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines