Can't open PDF files

New Here ,
Jan 14, 2021 Jan 14, 2021

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Hello,
My company is currently using Acrobat Professional DC2015 12.0 WIN ESD ALL CLASSIC, and for some time we have problems opening PDF files. To be more accurate, we receive some reports via mail (Outlook), and when we open the files, a response file is created on the fileserver (all good until 3 days ago). Now, when we try to open the reports, we get the error that you can see attached bellow.
Is there any fix for this problem?

Thank you!d0c1b456-6ab0-4e5e-8df2-cfa9aca0b09d.jpg

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Comment review and collaborate PDF, General troubleshooting, Standards and accessibility

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Solved: after installing Adobe Flash player 32.0.0.156, the problem was solved. 

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