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Can't play audio attachmentss

New Here ,
Aug 25, 2020

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I have a Macbook Air with Catalina 10.15.6. I have Acrobat Pro DC with all the latest updates. Every time I try to play an audio file attached to a PDF I get the message "Cannot find an appropriate player for the sound."

Hi,

Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 
Please try it out and let us know your feedback!
Thanks for your patience and support!

 

Regards,
Arvind

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Comment review and collaborate PDF, Create PDFs, General troubleshooting

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Can't play audio attachmentss

New Here ,
Aug 25, 2020

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I have a Macbook Air with Catalina 10.15.6. I have Acrobat Pro DC with all the latest updates. Every time I try to play an audio file attached to a PDF I get the message "Cannot find an appropriate player for the sound."

Hi,

Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 
Please try it out and let us know your feedback!
Thanks for your patience and support!

 

Regards,
Arvind

TOPICS
Comment review and collaborate PDF, Create PDFs, General troubleshooting

Views

65

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 25, 2020 0
Adobe Employee ,
Aug 29, 2020

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Hi there,
Could you please let us know if the issue is regression i.e. it has started occurring recently at your end?

Regards,
Arvind

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Aug 29, 2020 0
New Here ,
Aug 30, 2020

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No. I have never before tried to attach an audio file to a PDF.

 

Thanks,

Tom

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Aug 30, 2020 0
Adobe Employee ,
Nov 03, 2020

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Hi,

Adobe Acrobat and Reader official update (20.013.20064) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 
Please try it out and let us know your feedback!
Thanks for your patience and support!

 

Regards,
Arvind

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Nov 03, 2020 0