Can't redact?

Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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I redact a section of my document with Adobe Acrobat Pro but the 'apply redactions' button is opache and doesn't allow me to click on it. What am I doing wrong?

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correct answers 1 Correct Answer

LEGEND , Mar 06, 2018 Mar 06, 2018
I would check the security settings for the PDF. It is located under "File => Properties" and then the tab labled "Security".

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LEGEND ,
Mar 06, 2018 Mar 06, 2018

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I would check the security settings for the PDF. It is located under "File => Properties" and then the tab labled "Security".

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Community Beginner ,
Mar 06, 2018 Mar 06, 2018

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Thanks for responding, gkaiseril, but it says that changing document is not allowed

It says that Changing the document is not allowed. It also tells me that Document assembly is not allowed,( though I did that without an issue). It tells me that to remove security restrictions to set the security method to No Security. It is set to no security. . It still doesn't allow me to apply redactions??? Is there something else I can do?

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Most Valuable Participant ,
Mar 07, 2018 Mar 07, 2018

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Did you digitally sign the file, by any chance?

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Adobe Employee ,
Apr 04, 2018 Apr 04, 2018

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Hi Ladyodenacht,

Sorry for the delay in response.

gkaiseril, pointed you in the right direction. Sadly, there isn't much that can be done. You have to check with the file author, to take off the security and then you may redact the file.

Feel free to update the discussion if you have further questions.

-Tariq Dar

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I was struggling with this as well, and found your post. The solution here didn't work for me, but I ended up just printing it to pdf, and that new pdf let me redact and apply. 

 

I needed to redact a document that had been signed via DocuSign so that a new person could review the prior docuement without seeing PII. And this appears to have done the trick.

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Most Valuable Participant ,
Apr 28, 2021 Apr 28, 2021

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What you did invalidated the signature entirely, you know...

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