Can't Reduce File Size in Adobe Acrobat Pro DC - Program Crashes

Community Beginner ,
Nov 18, 2019 Nov 18, 2019

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I use Adobe Acrobat Pro DC and I used to be able to reduce the file size of the PDF two different ways. One way was to optimize the PDF, the other was just to save as a reduced file size. Both stopped working a few days ago. My Adobe crashes and forces close every time I try either way now. 

I found a setting that said "Always reduce file size when saving if larger than 10MB" so I checked the box and tried a few files; worked awesome. Thought I solved my problem. But a few documents later, I'm right back to square one. When I attempt to save the document, it crashes and forces close. The error message I get just says "Adobe Acrobat has stopped working." The only option is to close the program. 

I've worked with tech support within my company who tried reinstalling and reinstalling the program, checking for updates, etc. Nothing has solved the problem. It is very frustrating because I have to send these documents via email, and there is a 10MB limit on some of the emails I have to send them to. I have a Windows 10 OS. 
Has this been an issue for anyone else? How do I fix this? 

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Crash or freeze, General troubleshooting, How to

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LEGEND ,
Nov 18, 2019 Nov 18, 2019

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You can use the Acrobat Cleaner Tool before reinstalling to get rid of anything corrupt from a previous install. 


Have you tried to use the advanced optimization settings to get the best size reduction for the quality you want to maintain?

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LEGEND ,
Nov 18, 2019 Nov 18, 2019

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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The tech support guy actually used the cleaner tool before reinstalling. We also tried the repair option on the program. Nothing helps. 

If I try to save as an optimized PDF, with advanced settings, it crashes and force closes. I've tried multiple advanced settings with help from others I work with that reduce file sizes on a daily basis. It will not work. 

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New Here ,
Nov 19, 2019 Nov 19, 2019

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Does it crash only when you try to reduce the file size or any other operation as well?

Try printing the PDF to Adobe PDF printer. It flattens the document thereby reducing the size. You can use this as an interim method to reduce file size of PDFs.

Crash logs will be helpful to debug the issue if you still face problems after following Michael's advice above.

 

Thanks,

Ravi

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Community Beginner ,
Nov 19, 2019 Nov 19, 2019

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I tried printing to Adobe PDF like you recommended and it made the file size larger. So that's not a good solution. 

 

But yes, it only crashes when I attempt to reduce the file size as I stated above. 

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LEGEND ,
Nov 19, 2019 Nov 19, 2019

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Now we have to try some other techniques. Crashes are usually driven by driver and/or hardward issues. Try to see if you can turn off any hardware acceleration, espcially for your display.

 

You can also try to create a new user and see if the software crashes on a new user.

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New Here ,
Nov 04, 2020 Nov 04, 2020

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This issue has still not been resolved by Adobe Team . Reducing PDF crashes my fully updated PC. 11/04./20

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New Here ,
Dec 03, 2020 Dec 03, 2020

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I have the exact same issue. nothing has changed in my setup. Enabling fast web view also causes crashes. windows 10 everything up to date.

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Adobe Community Professional ,
Dec 04, 2020 Dec 04, 2020

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Hi,

 

Would you be able to use the Document Cloud to share the document, therefore allowing bigger documents? (just a thought)

 

Is anyone able to create a document that they can share that shows the problem?

 

Malcolm

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Community Beginner ,
Feb 09, 2021 Feb 09, 2021

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Hi there,

 

Wanted to add to this thread as I am having the same problem. Actually many designers in my department are. We have not found a solution around this. We noticed that this first started when all the Adobe products got updated a few months ago with new releases. Since that time we have tried everything everyone in this thread has attempted. 

 

We also rely primarily on handing off proofs / mocks (lower-res) in PDF format to get signed off on from managers through Adobe Acrobat. Where in the past I could compress a 100MB file size down to 5MB and email it to a CD, now it's impossible and creates a block in workflow. The team is trying to find a solution....online proofing and just getting rid of Acrobat altogether.

 

If there is an update to this issue, please advise. Otherwise my team is dumping Acrobat due to workflow efficiencies.

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LEGEND ,
Feb 09, 2021 Feb 09, 2021

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Many crashes years ago were caused by hardware issues. See if you can turn off any video acceleration options. That might help.

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi there

 

++ Adding to the suggestion by MichaelKazlow

 

A new version of Adobe Acrobat/Reader DC is now available version 21.001.20135. Please try to update the application from the Help menu > Check for Updates and reboot the computer once and check.

 

For more information about the new version please check the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Adobe. I areally apprecaite your many applications, but Adobe is super frustrating. My Adobe Acrobat is fully updated to 21.001.20138. My office has multiple Adobe licenses and yet Adobe Acrobat fails on us every time we need to 'Reduce size of PDF'. We need to reduze file size daily. When trying to do so Adobe simply crashes and closes the PDF.  As a work around, I am exporting my one PDF as multiple smaller sets (6-9 sets), which need to individually be reduced. After all sets are optimized I need to merge them back into one. Please provide a solution. Thank you for the effort and help.

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Amal / Adobe Team ,

 

Are you or Adobe still there? The problem persists and my team is paying for a monthly Adobe Subscription. Can you help me with this issue here, so that it solves an Adobe Acrobat community issue?  My tech specs :AMD Ryzen 7 3800X 8-core processor. 16gb RAM. Windows 10 Home. OS Build 19041.867. 

 

Once again, my Adobe Acrobat Pro DC fully updated. I have un-installed / re-installed. Otherwise is there any other software out there that someone has that can do the work of Adobe Acrobat Pro DC? Need to omptize large files, as I am currently required to uplaod every file to the cloud and these files are taking up too much space. Approximately 65,000 kb. Exporting PDFS multiples times per week.

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Community Beginner ,
Apr 07, 2021 Apr 07, 2021

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Hi there, This is Ryan (the original poster to this thread) I got fed up with no solution to this so you can just a free online tool here: https://www.freepdfconvert.com/compress-pdf

It's easy to use and actually works better than Adobe. Unfortunately it is my only solve for this until they can figure it out! Hope it helps.

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New Here ,
Jun 04, 2021 Jun 04, 2021

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So glad you posted this. I thought it was just me and was losing my mind as to what was going on. But unlike you, I was first using the Acrobat Reader. I use to be able to use "Download as a PDF" from Google Docs using Acrobat Reader and then "Save As", and it would automatically reduce the size of my file from near 5MB to 80KB which would be faster to send as a file or acceptable for most uploads/attachment for resume files. Then all of a sudden it stopped around near the end of May and the file was staying the same without any changes. And I didn't add or change anyhting to the files I was looking to send as a PDF. It stayed at a huge 4.89MB which is too big and not acceptable for most places that accept file uploads. I never had to Optimize or Reduce it before. Then I thought getting Acrobat Pro DC would solve the problem. I used Optimize and Reduce file and it still stayed at a large size, no where near the size it use to reduce it to before to KB file size. It slowed my job search cause PDF is what I used and now the file size is too big. Not sure if it was an update they did that caused this but I can't figure anything else.

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