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Can't sign documents in Acrobat

New Here ,
Sep 10, 2020

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Acrobat won't let me use a stored signature or let me draw one. I have a signature stored but Acrobat Pro DC (Mac) keeps asking me to add one. When I do, I sometimes get a message that there's not enough disk memory. (It's only 12k.) Other times it show multiple versions of the same signture and asks me to select one.  When I do, it then reverts to asking me to add a signature. When I try to add a drawn signature, it disappears as soon as I hit apply. No idea what's going on. Paying way too much for this kind of trouble. 

Anyone know how a solution?

Thanks.

TOPICS
General troubleshooting, How to, Security digital signatures and esignatures

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Can't sign documents in Acrobat

New Here ,
Sep 10, 2020

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Acrobat won't let me use a stored signature or let me draw one. I have a signature stored but Acrobat Pro DC (Mac) keeps asking me to add one. When I do, I sometimes get a message that there's not enough disk memory. (It's only 12k.) Other times it show multiple versions of the same signture and asks me to select one.  When I do, it then reverts to asking me to add a signature. When I try to add a drawn signature, it disappears as soon as I hit apply. No idea what's going on. Paying way too much for this kind of trouble. 

Anyone know how a solution?

Thanks.

TOPICS
General troubleshooting, How to, Security digital signatures and esignatures

Views

37

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Sep 10, 2020 0
Adobe Employee ,
Sep 15, 2020

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Hi David,

 

sorry to keep you waiting.

It looks like Acrobat is causing trouble adding and keeping your signature saved. Just to make sure, are you logged into the application using correct email which you were supposed to?

 

  • Is it a Fill & Sign signature or Certificate signature you are referring to? If its a Digital Id (Certificate signature) then check whether you see your signatures stored in Acrobat's preferences or not. Open Acrobat>Adobe Acrobat>Preferences> Signature>Identities & Trusted certificates>More>Digital IDs are there?
  • If its Fill & Sign signature, then you should probably do a clean uninstall and reinstall. https://labs.adobe.com/downloads/acrobatcleaner.html?22 

 

Thanks,

Akanchha 

 

 

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