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can't sign or create signature. Acrobat freezes and the screen goes black?My adobe Acrobta Reader DC

Explorer ,
Oct 19, 2020

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Hi,

 

Recently upgraded computers and now on Catalin 10.15.7

My Adobe Acobat Reader DC 

Version 2020.012.20048

For the life of me, can not Sign any documents nor create one? When I try, the screen goes to black and I can only FORCE quite the applaication to get out of the frozen state.

Weird, and help please:)

Hélène

Thank you Amal for all your time on this.

I simply did delete my acrobat software (without the uninstaller) and re-uploaded another acrobat.

All good now.

 

Thank you!:)

Hélène

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can't sign or create signature. Acrobat freezes and the screen goes black?My adobe Acrobta Reader DC

Explorer ,
Oct 19, 2020

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Hi,

 

Recently upgraded computers and now on Catalin 10.15.7

My Adobe Acobat Reader DC 

Version 2020.012.20048

For the life of me, can not Sign any documents nor create one? When I try, the screen goes to black and I can only FORCE quite the applaication to get out of the frozen state.

Weird, and help please:)

Hélène

Thank you Amal for all your time on this.

I simply did delete my acrobat software (without the uninstaller) and re-uploaded another acrobat.

All good now.

 

Thank you!:)

Hélène

TOPICS
Crash or freeze

Views

66

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Oct 19, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi there,

 

Hope you are doing well. As described Acrobat Reader is not letting you sign or create signature as it keeps on freezing.

 

As you are using the latest version on Mac OS, please try to reboot the computer once and see if that makes any difference. 

 

If it still doesn't work, reset the preferences to default as described here https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works for you.

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

You may also try the steps provided in the help page https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Let us know how it goes.

 

Regards

Amal

 

 

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Oct 20, 2020 0
Explorer ,
Oct 21, 2020

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Hello Amal,

 

Is there perhaps a simpler way to just delete the software and freshly download from Adobe the Acrobat reader compatable for my computer 10.15.7?

You mean well but you're talking to a photographer, not a high knowledgable IT:(

Thankyou,

Hélène

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Oct 21, 2020 0
Adobe Employee ,
Oct 21, 2020

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Hi Hélène,

 

You may try to remove and reinstalling the application as described in the help page https://helpx.adobe.com/download-install/kb/uninstall-reinstall-acrobat.html#UninstallAdobeAcrobatDC... and see if that works for you.

 

Regards

Amal

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Oct 21, 2020 0
Explorer ,
Oct 22, 2020

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Thank you Amal for responding and your patience with me. I have attached a screen shot of applications folder. As you can see I do not have an Adobe folder. Just a straight full application. Suggestions? Perhaps simply delete the software and upload a new Acrobat?

 

Thank you!

HélèneScreen Shot 2020-10-22 at 9.47.10 AM.png

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Oct 22, 2020 0
Explorer ,
Oct 27, 2020

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Thank you Amal for all your time on this.

I simply did delete my acrobat software (without the uninstaller) and re-uploaded another acrobat.

All good now.

 

Thank you!:)

Hélène

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Oct 27, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 27, 2020

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Hi there

 

We are glad to hear that the issue got fixed and the application is up and rnning fine.

 

Feel  free to contact us for any assistance required in the future.

 

Regards

Amal

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Oct 27, 2020 0