Cancel my subscription

New Here ,
Feb 15, 2021 Feb 15, 2021

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Hello,

I have one-year subscription that was made by error (I need only one-time use of program and now I have no it at my PC) and I want to cancel it. I was already charged twice and now I have no money in my card.

Please let me know how I could cancel my subscription.

Regards,

Alexey

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Cancel subscription

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Most Valuable Participant ,
Feb 15, 2021 Feb 15, 2021

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You need to contact Adobe Customer Service. This is just a community forum. Warning, scammers may now contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Thank you for warn me. The problem is I cannot find way to contact to customer service or find online chat with adobe employee.

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Most Valuable Participant ,
Feb 15, 2021 Feb 15, 2021

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Unfortunately, there is no this option there -  I suppose  this is because I have one-year plan.

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Most Valuable Participant ,
Feb 15, 2021 Feb 15, 2021

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It should work with that kind of subscription, too. However, you will be charged a fee for cancelling this type of plan, I believe.

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