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cancel triaL SUBSCRIPTION

New Here ,
May 21, 2020

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How do I cancel a trial subcription. I follow the instructions and they are not useful because they keep me going around in a circle. Is there a number I can call to talk to a human. The instructions say call us, but there is no number to call.

Thank you for your help.

  1. To Chat with customer support visit https://helpx.adobe.com/contact/support.html
  2. Click the chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right,Type AGENT into the chat window to connect directly to a person rather than the AI
  3. To contact customer support on call- https://helpx.adobe.com/contact/phone.html
  4. Helpx page link- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

-As answered by John T. Smith,

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cancel triaL SUBSCRIPTION

New Here ,
May 21, 2020

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How do I cancel a trial subcription. I follow the instructions and they are not useful because they keep me going around in a circle. Is there a number I can call to talk to a human. The instructions say call us, but there is no number to call.

Thank you for your help.

  1. To Chat with customer support visit https://helpx.adobe.com/contact/support.html
  2. Click the chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right,Type AGENT into the chat window to connect directly to a person rather than the AI
  3. To contact customer support on call- https://helpx.adobe.com/contact/phone.html
  4. Helpx page link- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

-As answered by John T. Smith,

TOPICS
Cancel subscription

Views

462

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May 21, 2020 0
Adobe Employee ,
May 26, 2020

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  1. To Chat with customer support visit https://helpx.adobe.com/contact/support.html
  2. Click the chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right,Type AGENT into the chat window to connect directly to a person rather than the AI
  3. To contact customer support on call- https://helpx.adobe.com/contact/phone.html
  4. Helpx page link- https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

-As answered by John T. Smith,

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May 26, 2020 0
New Here ,
Oct 04, 2020

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It seems the chat function is removed? Clicking the https://helpx.adobe.com/contact/support.html rerouts to https://helpx.adobe.com/contact.html, which has no chat link (three dots inside a circle). Even the "chat with an agent" link on the "...phone.html" page is rerouted to helpx.adobe.com/contact.html... 

 

...end the helpx page just state the obvious, which doesn't work. 

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Oct 04, 2020 0
Most Valuable Participant ,
Oct 05, 2020

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I see both the chat link and the phone page just fine when clicking those links...

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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Interesting! I've tried now with Safari, Chrome and Firefox, and this is what I get. 

Is it a popup window that is blocked? I'm on macOS Big Sur, so perhaps you're using Windows? image.png

 

 

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Oct 05, 2020 0
Most Valuable Participant ,
Oct 05, 2020

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I'm using Firefox on Windows. I suggest you try it in a stable OS version, not a pre-release one.
And yes, it uses a pop-up window for the chat.

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Oct 05, 2020 0
New Here ,
Oct 05, 2020

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Well, it's the same thing with Microsoft Edge and Firefox on Windows 10, which are both preconfigured to block popup windows for security reasons. 

 

In none of the five browsers I've tried now is there a "chat icon at the bottom right of the page to open a chat session,the chat icon looks like '3 dots inside a circle' at the lower right". If that in itself is a popup window, it needs to be rethought. 

 

Perhaps it's time to make it clear on the page that "Popup windows must be allowed for this page for the chat function to work" or something like that? 

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Oct 05, 2020 0