Cannot fill & sign don't have the tool in my acrobat dc pro

New Here ,
Apr 07, 2021 Apr 07, 2021

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Cannot fill & sign , don't have the tool in my acrobat dc pro

windows 10 pc

on line i have the tool

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Security digital signatures and esignatures, Standards and accessibility

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LEGEND ,
Apr 07, 2021 Apr 07, 2021

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What version of DC Pro - like 2016.123.98765?

What language ?

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi Ilan

 

++ Adding to the discussion

 

Please try to repair the installation from the help menu. Help > Repair Installation and reboot the computer once and see if that works.

Also make sure you have the latest version 21.01.20145  of Adobe Acrobat Pro DC installed. Go to Help > Check for Updates and reboot the computer once.

 

If  it still doesn't work, please try to reset the acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Keep us posted with the results

 

Regards

Amal

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New Here ,
Apr 11, 2021 Apr 11, 2021

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LEGEND ,
Apr 11, 2021 Apr 11, 2021

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Ok, 2021.001.20045, English (I assume, though you don't say).

This should show Fill & Sign as it is the subscription version.

Is your copy of Acrobat installed/licensed by your company? If so, they may have disabled it. You are also missing the Share and Request Signatures tool.

 

If this is not an English language system, please give details, as this does depend on language too.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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my copy of Acrobat is  installed&licensed by my company

is an English language system windows 10

i did renistall and it didnt help

and also i missing the Share and Request Signatures tool

on line i have all tools

 

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LEGEND ,
Apr 13, 2021 Apr 13, 2021

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I think your company has decided to block web services in Acrobat. You'd need to talk to the IT administrators about that.

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